Inbound call to ring an extension, bypassing IVR

[Scott Williams]

Hi all,

How do I set up Fusion to send an incoming call directly to an extension? For an example, a home phone that doesn't need an IVR.

In the Inbound Routes, I set it to transfer to extension 104, but 104 only rings once and hangs up.

TIA,
Scott

 

[Adrian Fretwell]

Hi Scott, it sounds like your inbound route is OK. It is just about the simplest you can create. Here is a screenshot from my test box that you can compare your route with:



Maybe your extension 104 is misbehaving, is there another extension destination you could try?

I say this to a lot of people; if you can get a packet capture, you will learn a lot about what is actually going on.

 

[vespaman]

set up a conference with no pin.
use this to test your inbound route works
if so see whats happening with your extn
if not see whats happening with your inbound route or destination.