I am unable to make any kind of outbound calls, Inbound calls are perfect!

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maruf93x

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Jan 10, 2024
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Hello Team,
Hope we all going well.

I am a fusion PBX user and I am using Telnyx as my SIP provider. I have configured inbound calls and it is working perfectly. But the problem starts in the outbound calls. I am not sure why but I always try to configure the system well and avoid any kind of mis-configurations. But unfortunately I do not know why, My outbound calls are not working. Neither for Extension to Extension calls or using Telnyx gateway. I am attaching my logs below:

When try to call from one extension to other extension:

14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [NOTICE] switch_channel.c:1123 New Channel sofia/internal/612@209.126.12.141 [14469ba4-8daa-4512-83e4-bdac262d901e]
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_NEW (Cur 1 Tot 151)
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [INFO] sofia.c:10468 sofia/internal/612@209.126.12.141 receiving invite from 103.82.11.28:1150 version: 1.10.8 -release 64bit call-id: 7faf7b0c94fc4d288e14055c4893133b
2024-01-10 15:53:14.021074 99.33% [DEBUG] sofia.c:10562 verifying acl "providers" for ip/port 103.82.11.28:0.
2024-01-10 15:53:14.021074 99.33% [DEBUG] sofia.c:10591 IP 103.82.11.28 Approved by acl "providers[]". Access Granted.
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] sofia.c:11677 Setting NAT mode based on via received
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] sofia.c:7502 Channel sofia/internal/612@209.126.12.141 entering state [received][100]
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] sofia.c:7512 Remote SDP:
14469ba4-8daa-4512-83e4-bdac262d901e v=0
14469ba4-8daa-4512-83e4-bdac262d901e o=- 3913933993 3913933993 IN IP4 10.15.18.48
14469ba4-8daa-4512-83e4-bdac262d901e s=pjmedia
14469ba4-8daa-4512-83e4-bdac262d901e b=AS:84
14469ba4-8daa-4512-83e4-bdac262d901e t=0 0
14469ba4-8daa-4512-83e4-bdac262d901e a=X-nat:0
14469ba4-8daa-4512-83e4-bdac262d901e m=audio 4006 RTP/AVP 8 0 101
14469ba4-8daa-4512-83e4-bdac262d901e c=IN IP4 10.15.18.48
14469ba4-8daa-4512-83e4-bdac262d901e b=TIAS:64000
14469ba4-8daa-4512-83e4-bdac262d901e a=rtpmap:8 PCMA/8000
14469ba4-8daa-4512-83e4-bdac262d901e a=rtpmap:0 PCMU/8000
14469ba4-8daa-4512-83e4-bdac262d901e a=rtpmap:101 telephone-event/8000
14469ba4-8daa-4512-83e4-bdac262d901e a=fmtp:101 0-16
14469ba4-8daa-4512-83e4-bdac262d901e a=rtcp:4007 IN IP4 192.168.0.105
14469ba4-8daa-4512-83e4-bdac262d901e a=ssrc:162283244 cname:75e7659f119c60a3
14469ba4-8daa-4512-83e4-bdac262d901e
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] sofia.c:7915 (sofia/internal/612@209.126.12.141) State Change CS_NEW -> CS_INIT
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:600 (sofia/internal/612@209.126.12.141) State NEW
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_INIT (Cur 1 Tot 151)
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:624 (sofia/internal/612@209.126.12.141) State INIT
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] mod_sofia.c:97 sofia/internal/612@209.126.12.141 SOFIA INIT
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:40 sofia/internal/612@209.126.12.141 Standard INIT
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:48 (sofia/internal/612@209.126.12.141) State Change CS_INIT -> CS_ROUTING
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:624 (sofia/internal/612@209.126.12.141) State INIT going to sleep
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_ROUTING (Cur 1 Tot 151)
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_channel.c:2380 (sofia/internal/612@209.126.12.141) Callstate Change DOWN -> RINGING
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:640 (sofia/internal/612@209.126.12.141) State ROUTING
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] mod_sofia.c:158 sofia/internal/612@209.126.12.141 SOFIA ROUTING
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [DEBUG] switch_core_state_machine.c:230 sofia/internal/612@209.126.12.141 Standard ROUTING
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.021074 99.33% [INFO] mod_dialplan_xml.c:639 Processing 612 <612>->650 in context public
2024-01-10 15:53:14.041031 99.33% [NOTICE] switch_cpp.cpp:1465 [xml_handler] multiple key:dialplan:public
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 parsing [public->5044144279] continue=false
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [5044144279] ${sip_to_user}(650) =~ /^\+?1?(5044144279)$/ break=on-false
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 parsing [public->6125400110] continue=false
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [6125400110] ${sip_to_user}(650) =~ /^\+?1?(6125400110)$/ break=on-false
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 parsing [public->6124934343] continue=false
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [6124934343] ${sip_to_user}(650) =~ /^\+?1?(6124934343)$/ break=on-false
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 parsing [public->8594361333] continue=false
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [8594361333] ${sip_to_user}(650) =~ /^\+?1?(8594361333)$/ break=on-false
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 parsing [public->2066662520] continue=false
14469ba4-8daa-4512-83e4-bdac262d901e Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [2066662520] ${sip_to_user}(650) =~ /^\+?1?(2066662520)$/ break=on-false
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [INFO] switch_core_state_machine.c:306 No Route, Aborting
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [NOTICE] switch_core_state_machine.c:307 Hangup sofia/internal/612@209.126.12.141 [CS_ROUTING] [NO_ROUTE_DESTINATION]
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] switch_core_state_machine.c:640 (sofia/internal/612@209.126.12.141) State ROUTING going to sleep
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_HANGUP (Cur 1 Tot 151)
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] switch_core_state_machine.c:844 (sofia/internal/612@209.126.12.141) Callstate Change RINGING -> HANGUP
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] switch_core_state_machine.c:846 (sofia/internal/612@209.126.12.141) State HANGUP
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] mod_sofia.c:468 Channel sofia/internal/612@209.126.12.141 hanging up, cause: NO_ROUTE_DESTINATION
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] mod_sofia.c:613 Responding to INVITE with: 404
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] switch_core_state_machine.c:59 sofia/internal/612@209.126.12.141 Standard HANGUP, cause: NO_ROUTE_DESTINATION
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] switch_core_state_machine.c:846 (sofia/internal/612@209.126.12.141) State HANGUP going to sleep
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] switch_core_state_machine.c:616 (sofia/internal/612@209.126.12.141) State Change CS_HANGUP -> CS_REPORTING
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_REPORTING (Cur 1 Tot 151)
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.041031 99.33% [DEBUG] switch_core_state_machine.c:932 (sofia/internal/612@209.126.12.141) State REPORTING
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [DEBUG] switch_core_state_machine.c:168 sofia/internal/612@209.126.12.141 Standard REPORTING, cause: NO_ROUTE_DESTINATION
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [DEBUG] switch_core_state_machine.c:932 (sofia/internal/612@209.126.12.141) State REPORTING going to sleep
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [DEBUG] switch_core_state_machine.c:607 (sofia/internal/612@209.126.12.141) State Change CS_REPORTING -> CS_DESTROY
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [DEBUG] switch_core_session.c:1747 Session 151 (sofia/internal/612@209.126.12.141) Locked, Waiting on external entities
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [NOTICE] switch_core_session.c:1765 Session 151 (sofia/internal/612@209.126.12.141) Ended
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [NOTICE] switch_core_session.c:1769 Close Channel sofia/internal/612@209.126.12.141 [CS_DESTROY]
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [DEBUG] switch_core_state_machine.c:735 (sofia/internal/612@209.126.12.141) Running State Change CS_DESTROY (Cur 0 Tot 151)
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [DEBUG] switch_core_state_machine.c:745 (sofia/internal/612@209.126.12.141) State DESTROY
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [DEBUG] mod_sofia.c:379 sofia/internal/612@209.126.12.141 SOFIA DESTROY
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [DEBUG] switch_core_state_machine.c:175 sofia/internal/612@209.126.12.141 Standard DESTROY
14469ba4-8daa-4512-83e4-bdac262d901e 2024-01-10 15:53:14.101029 99.33% [DEBUG] switch_core_state_machine.c:745 (sofia/internal/612@209.126.12.141) State DESTROY going to sleep

When try to call from one extension to mobile phone number through Telnyx SIP:


0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [NOTICE] switch_channel.c:1123 New Channel sofia/internal/612@209.126.12.141 [0aca1c09-1e2a-42e4-b524-138933799196]
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_NEW (Cur 1 Tot 153)
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [INFO] sofia.c:10468 sofia/internal/612@209.126.12.141 receiving invite from 103.82.11.28:1150 version: 1.10.8 -release 64bit call-id: 30a0d3dde8df45b6b89baa94515894bb
2024-01-10 16:05:14.441050 99.10% [DEBUG] sofia.c:10562 verifying acl "providers" for ip/port 103.82.11.28:0.
2024-01-10 16:05:14.441050 99.10% [DEBUG] sofia.c:10591 IP 103.82.11.28 Approved by acl "providers[]". Access Granted.
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] sofia.c:11677 Setting NAT mode based on via received
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] sofia.c:7502 Channel sofia/internal/612@209.126.12.141 entering state [received][100]
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] sofia.c:7512 Remote SDP:
0aca1c09-1e2a-42e4-b524-138933799196 v=0
0aca1c09-1e2a-42e4-b524-138933799196 o=- 3913934714 3913934714 IN IP4 10.15.18.48
0aca1c09-1e2a-42e4-b524-138933799196 s=pjmedia
0aca1c09-1e2a-42e4-b524-138933799196 b=AS:84
0aca1c09-1e2a-42e4-b524-138933799196 t=0 0
0aca1c09-1e2a-42e4-b524-138933799196 a=X-nat:0
0aca1c09-1e2a-42e4-b524-138933799196 m=audio 4010 RTP/AVP 8 0 101
0aca1c09-1e2a-42e4-b524-138933799196 c=IN IP4 10.15.18.48
0aca1c09-1e2a-42e4-b524-138933799196 b=TIAS:64000
0aca1c09-1e2a-42e4-b524-138933799196 a=rtpmap:8 PCMA/8000
0aca1c09-1e2a-42e4-b524-138933799196 a=rtpmap:0 PCMU/8000
0aca1c09-1e2a-42e4-b524-138933799196 a=rtpmap:101 telephone-event/8000
0aca1c09-1e2a-42e4-b524-138933799196 a=fmtp:101 0-16
0aca1c09-1e2a-42e4-b524-138933799196 a=rtcp:4011 IN IP4 192.168.0.105
0aca1c09-1e2a-42e4-b524-138933799196 a=ssrc:354896207 cname:527c150b499a24a8
0aca1c09-1e2a-42e4-b524-138933799196
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] sofia.c:7915 (sofia/internal/612@209.126.12.141) State Change CS_NEW -> CS_INIT
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:600 (sofia/internal/612@209.126.12.141) State NEW
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_INIT (Cur 1 Tot 153)
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:624 (sofia/internal/612@209.126.12.141) State INIT
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] mod_sofia.c:97 sofia/internal/612@209.126.12.141 SOFIA INIT
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:40 sofia/internal/612@209.126.12.141 Standard INIT
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:48 (sofia/internal/612@209.126.12.141) State Change CS_INIT -> CS_ROUTING
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:624 (sofia/internal/612@209.126.12.141) State INIT going to sleep
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_ROUTING (Cur 1 Tot 153)
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_channel.c:2380 (sofia/internal/612@209.126.12.141) Callstate Change DOWN -> RINGING
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:640 (sofia/internal/612@209.126.12.141) State ROUTING
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] mod_sofia.c:158 sofia/internal/612@209.126.12.141 SOFIA ROUTING
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:230 sofia/internal/612@209.126.12.141 Standard ROUTING
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [INFO] mod_dialplan_xml.c:639 Processing 612 <612>->+12076153705 in context public
2024-01-10 16:05:14.441050 99.10% [NOTICE] switch_cpp.cpp:1465 [xml_handler] multiple key:dialplan:public
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 parsing [public->5044144279] continue=false
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [5044144279] ${sip_to_user}(+12076153705) =~ /^\+?1?(5044144279)$/ break=on-false
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 parsing [public->6125400110] continue=false
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [6125400110] ${sip_to_user}(+12076153705) =~ /^\+?1?(6125400110)$/ break=on-false
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 parsing [public->6124934343] continue=false
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [6124934343] ${sip_to_user}(+12076153705) =~ /^\+?1?(6124934343)$/ break=on-false
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 parsing [public->8594361333] continue=false
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [8594361333] ${sip_to_user}(+12076153705) =~ /^\+?1?(8594361333)$/ break=on-false
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 parsing [public->2066662520] continue=false
0aca1c09-1e2a-42e4-b524-138933799196 Dialplan: sofia/internal/612@209.126.12.141 Regex (FAIL) [2066662520] ${sip_to_user}(+12076153705) =~ /^\+?1?(2066662520)$/ break=on-false
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [INFO] switch_core_state_machine.c:306 No Route, Aborting
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [NOTICE] switch_core_state_machine.c:307 Hangup sofia/internal/612@209.126.12.141 [CS_ROUTING] [NO_ROUTE_DESTINATION]
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:640 (sofia/internal/612@209.126.12.141) State ROUTING going to sleep
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_HANGUP (Cur 1 Tot 153)
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:844 (sofia/internal/612@209.126.12.141) Callstate Change RINGING -> HANGUP
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:846 (sofia/internal/612@209.126.12.141) State HANGUP
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] mod_sofia.c:468 Channel sofia/internal/612@209.126.12.141 hanging up, cause: NO_ROUTE_DESTINATION
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] mod_sofia.c:613 Responding to INVITE with: 404
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:59 sofia/internal/612@209.126.12.141 Standard HANGUP, cause: NO_ROUTE_DESTINATION
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:846 (sofia/internal/612@209.126.12.141) State HANGUP going to sleep
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:616 (sofia/internal/612@209.126.12.141) State Change CS_HANGUP -> CS_REPORTING
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:581 (sofia/internal/612@209.126.12.141) Running State Change CS_REPORTING (Cur 1 Tot 153)
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.441050 99.10% [DEBUG] switch_core_state_machine.c:932 (sofia/internal/612@209.126.12.141) State REPORTING
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [DEBUG] switch_core_state_machine.c:168 sofia/internal/612@209.126.12.141 Standard REPORTING, cause: NO_ROUTE_DESTINATION
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [DEBUG] switch_core_state_machine.c:932 (sofia/internal/612@209.126.12.141) State REPORTING going to sleep
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [DEBUG] switch_core_state_machine.c:607 (sofia/internal/612@209.126.12.141) State Change CS_REPORTING -> CS_DESTROY
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [DEBUG] switch_core_session.c:1747 Session 153 (sofia/internal/612@209.126.12.141) Locked, Waiting on external entities
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [NOTICE] switch_core_session.c:1765 Session 153 (sofia/internal/612@209.126.12.141) Ended
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [NOTICE] switch_core_session.c:1769 Close Channel sofia/internal/612@209.126.12.141 [CS_DESTROY]
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [DEBUG] switch_core_state_machine.c:735 (sofia/internal/612@209.126.12.141) Running State Change CS_DESTROY (Cur 0 Tot 153)
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [DEBUG] switch_core_state_machine.c:745 (sofia/internal/612@209.126.12.141) State DESTROY
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [DEBUG] mod_sofia.c:379 sofia/internal/612@209.126.12.141 SOFIA DESTROY
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [DEBUG] switch_core_state_machine.c:175 sofia/internal/612@209.126.12.141 Standard DESTROY
0aca1c09-1e2a-42e4-b524-138933799196 2024-01-10 16:05:14.501047 99.10% [DEBUG] switch_core_state_machine.c:745 (sofia/internal/612@209.126.12.141) State DESTROY going to sleep

I am also attaching my CDR reports as attachment

Please check and help us to overcome that issue. We are ready to provide any further details on that issue.

Thank you,
Maruf Alam
 

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maruf93x

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Thank you so much @ad5ou for checking the issue and for your reply.
Ok, I understand the point, Yes I included my public IP address in the list.
but If I do not put the public IP address of my device in the access control list,
My SIP phone not working.
Can you kindly share a view on it?
ad5ou said:
Based on the logs, the extension's public IP is in the "providers" access control list (ACL)

Access Controls — FusionPBX Docs documentation

docs.fusionpbx.com docs.fusionpbx.com
Click to expand...
 

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whut

whut

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Place your sip trunk provider's ip addresses in the providers ACL. Do not change the name of this ACL. Create additional ACLs for other purposes like customers, team, and so on. All ACLs should be set to deny. Then the ip addresses in CIDR notation will be set to allow.
 
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maruf93x

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whut said:
Place your sip trunk provider's ip addresses in the providers ACL. Do not change the name of this ACL. Create additional ACLs for other purposes like customers, team, and so on. All ACLs should be set to deny. Then the ip addresses in CIDR notation will be set to allow.
Click to expand...
Thank you @whut so much for your elaborated reply. I will follow the same. Have a nice day :).
 
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maruf93x

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whut said:
Place your sip trunk provider's ip addresses in the providers ACL. Do not change the name of this ACL. Create additional ACLs for other purposes like customers, team, and so on. All ACLs should be set to deny. Then the ip addresses in CIDR notation will be set to allow.
Click to expand...
Hello @whut ,
Hi @ad5ou,
I have added a new ACL called "team" and added my extension devices IPs there. Then I have reloaded the ACL from Status>Sip Status.

But Unfortunately my Softphones devices are not registering. and also the system only allowing the devices from the same network where I have installed and configured the Fusion PBX outside of this network IP I can not register any Sooftphone even after adding device IP to ACL. Can you please have a look on it?
 

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