Hello,
I am seeing rare but a continuing issue where calls in a Call Center remain in the database. I started with one, then two, and now three phones that won't ring inbound calls from the Call Center. However, local calls are okay.
I focused on the phones: rebooting them, resetting and reregistering, etc. I decided to check Agent status in Fusion, no issue. Poking at the Call Center...
Well...that looks problematic. Is there a way to force these out of the database? The first call is not under Active Calls. The bottom three are. HANGUP removed the calls from the QUEUE but did not remove them from Active Calls. The Queue now only shows the first call, Active Calls shows the bottom three.
TIA!
I am seeing rare but a continuing issue where calls in a Call Center remain in the database. I started with one, then two, and now three phones that won't ring inbound calls from the Call Center. However, local calls are okay.
I focused on the phones: rebooting them, resetting and reregistering, etc. I decided to check Agent status in Fusion, no issue. Poking at the Call Center...
Well...that looks problematic. Is there a way to force these out of the database? The first call is not under Active Calls. The bottom three are. HANGUP removed the calls from the QUEUE but did not remove them from Active Calls. The Queue now only shows the first call, Active Calls shows the bottom three.
TIA!
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