agents

Hello, I am seeing rare but a continuing issue where calls in a Call Center remain in the database. I started with one, then two, and now three phones that won't ring inbound calls from the Call Center. However, local calls are okay. I focused on the phones: rebooting them, resetting and...

I tryed to install callcenter on fusion pbx but it doesnt redirect the calls to the agents

Had some time on hand, took a few of the best ideas/works/recommendations and also some tweaking to come out with a Call Center Agent Dashboard/Workspace. 1) Auto login with embedded webrtc webphone when signed in. 2) Agents able to login/logout of Queues. 3) Click-to-call for recent calls &...

I've just migrated to a new server using the restore script from the member section, and after a few issues it's mostly working. However, one thing I can't seem to get to the bottom of is when agents try to log in with *22 it is playing the voicemail sound file requesting the password...

I have a customer that will be utilizing the call center setup. They need their technicians to log in/out using zoiper. Is this feasible? And if so, how is this configured. I have tested logging in/ out on zoiper but no dice. Any help would be genuinely appreciated.