How to Upload Voicemail Greetings?

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hailthemelody

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Dec 9, 2017
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Hi all,

Does anyone know how to upload a pre-recorded voicemail greeting? And/or set a "recording" (from Apps > Recording) as a greeting? I'm familiar with uploading recordings and using within an IVR, but there doesn't seem to be a way to link them to voicemail greetings.

I'm going to experiment with replacing greeting_#.wav under /var/lib/freeswitch/storage/voicemail/default/DOMAIN/EXTENSION/greeting_#.wav , but was hoping for an GUI-based solution.

Thanks.
 
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SilkBC

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Nov 24, 2017
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SFTP or SCP will do the job. I don't think there is a way to do it through the GUI.
 
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hailthemelody

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Dec 9, 2017
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Yes, though if there's no preexisting greeting the GUI won't detect it if placed in the filesystem. I suspect a database entry is needed for the GUI to "see" the greeting. As a workaround a greeting could be recorded (so that the database entry is present) and the file replaced, but that's getting to be quite a task end-to-end. Also I don't know if the database stores the length of the recordings, which could be problematic during playback if the original and replacement audio files are different lengths. I will do some testing. Thanks.
 
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hailthemelody

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Dec 9, 2017
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Update, the database doesn't appear to store the length of the audio file, so it shouldn't be a problem if the original and replacement audio are different lengths. Inserting an entry into the "v_voicemail_greetings" table should resolve the GUI "seeing" the greeting, but there is a voicemail_greeting_uuid column that is a long string of hex. I can randomly generate something, but does anyone know if it needs to be stored/registered/etc elsewhere?

Further, if anyone else knows how to do this solely from the GUI I'm all ears :)
 
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MTR

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Oct 25, 2017
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i am having a bug at my system where i upload the VM greeting and its not saved i dont see it in the GUI
 
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hamagid

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Dec 14, 2020
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I found a bug, that the GUI allows you to upload mp3 files for the voicemail greeting, but freeswitch is looking for a wav file, resulting in not finding the uploaded greeting if it was a mp3 file, so either the GUI should restrict uploading mp3 files or freeswitch should look for mp3 files as well, i'm not sure where to report this issue.
 
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