How to forward CallCenter Call(Both Caller and Agent) to Conference Room

[thomas_ahn]

I'm developing a conference call center, where (1) a caller is joined to call center agent, (2) forward the both call to conference, (3) invite 3rd parties..
to accomplish this scenario, I'm using ESL interface such as uuid-transfer for (2) & originate for (3)..
However I have faced a problem to forward the callback agent to conference room using uuid-transfer, just got normal cleared call where caller can forwarded to conference room..
Hence I figured out the agent call is a terminating call and it might be an issue to forward, so now trying to different approach, uuid-standby agent type where both calls are originated and waiting on queue, so both might be able to forward to conference room after conversation..
However it is hard to find right document and example on FusionPBX, please guid me where I can find the uuid-standby configuration example..

 

[thomas_ahn]

I've found a way to forward the call center calls to conference using uuid_broadcast as:

let arg = `${user_uuid} conference::${room}@${profile} both`;
let command = "uuid_broadcast";
let result = await this.executeEslCommand(command, arg);

my conclusion is callcenter call might not be suitable for transferring to conference center.. however video quality is significantly dropped after transferred to conference.. need to debug..