SOLVED How to Disable caller having to say their name or push a key to continue when using direct dial feature on an IVR

[rkbsimpsipper]

I have 5-6 instances and only one of my instances(the newest one) has a feature implemented on the IVR that requires the caller to say their name or enter a key to continue after direct dialing a registered extension, excuse my ignorance, but how do I disable this? My other systems just push the call through and they want this to behave similarly

Thanks for the help

 

[pbxgeek]

This sounds like an answer-confirmation feature. It's usually enabled on an extension or a ring group. You need to check options in the IVR and find out where they go.

 

[rkbsimpsipper]

This sounds like an answer-confirmation feature. It's usually enabled on an extension or a ring group. You need to check options in the IVR and find out where they go.

My customer built a script to sort info and import extensions from excel, and in that script he accidentally enabled call screening. Thanks

 

[pbxgeek]

I'm glad to hear that you figured it out.