How do I create an external call centre agent?

[Incred]

Can anyone please let me know how I create an external call centre agent?

I saw this comment in the post and not sure how to set this up.
https://www.pbxforums.com/threads/ring-group-strategy-rollover-question.3188/post-14319


My goal for this external call centre is to allow call forwarding for extensions that are not registered under Status> Registrations. The Not Registered in Call Forwarding isn't forwarding the calls even if the agents in the call center are set as available.

 

[Incred]

In addition to the details above, I'm using the latest version of FusionPBX and is not sure where should the external call center be setup/configured as stated on the forum thread below:

https://www.pbxforums.com/threads/ring-group-strategy-rollover-question.3188/post-14319

 

[Incred]

I am amazed that nobody has a solution for this. Surely this is a reasonably common scenario in today's world.

 

[Adrian Fretwell]

I've never tired it but I'm pretty sure you can specify something external in the Agent contact field, but I guess the problem will be managing the agent status (logged in/out etc).

 

[Incred]

Thanks Adrian, tried that and it does not work, unfortunately.

 

[HyperCanis]

Under contact put sofia/gateway/[UUID of Gateway]/[External Number]