handling multiple call flows

[neeek]

Hi Guys

I have a client whose staff take turns as after hours support, with calls after hours forwarding to their respective cellphones.
The way I have set up their call flow to handle this is to chain 5 call flows together, where each call flow switches between
a call forward (a ring group with a set call forward number) or the next call flow, and the final call flow switches between
a call forward (ring group again) and the main ring group.

While this works, I dont like it because a. it feels hacky and b. for a later call flow to be reached the earlier call flows need to
be set correctly - couple that with people who cannot follow simple troubleshooting steps and its a recipe for disaster.

I had a thought earlier, and was wondering how fusion would handle the following setup:
create 5 call flows, where each call flow toggles between a call forward and the main ring group
create a new ring group with the simultaneous ring strategy
and have use the 5 call flows as the contents of that ring group.

if all 5 call flows were set to the same destination, would fusion freak out when a call hit that ring group ?

 

[voipBull]

@neeek Why not use the time conditions for this? You'll only need one time condition extension to do all that you mentioned above.

 

[neeek]

@neeek Why not use the time conditions for this? You'll only need one time condition extension to do all that you mentioned above.

Because the client does not have consistent office hours, and I suspect they pick which staff member gets the after hours duty 10 minutes before closing, so there is no logic to this. (there is no logic to a fair number of our clients as well, but I digress)

 

[HyperCanis]

You can use Call center. So agents can sign up / log out of receiving calls.

 

[neeek]

You can use Call center. So agents can sign up / log out of receiving calls.

Hmm.. I have not had the best experiences with call center so I would like to avoid using them if possible, but I will take a look at that approach.