FusionPBX voicemail messages being cut off

[Courtney G]

Hey Guys,

I'm currently having an issue to where voicemail messages are being saved with last few seconds being cut off the end of message when I hang up the call internally vs pressing # (it saves correctly when pressing #). Note: calling from outside the system from an external number isn't an issue, just ext to ext.


Please advise if you have any insight on the issue, Thanks !

 

[mingus]

Hey Guys,

I'm currently having an issue to where voicemail messages are being saved with last few seconds being cut off the end of message when I hang up the call internally vs pressing # (it saves correctly when pressing #). Note: calling from outside the system from an external number isn't an issue, just ext to ext.


Please advise if you have any insight on the issue, Thanks !

Did you ever get this resolved? If so, what was the culprit?

 

[Courtney G]

No it's not resolved as of yet, but I think the issue is that the voicemails aren't being saved properly. Because when testing I hear the entire message in rtp captures, it's just not saving the entire message.

 

[mingus]

Are you saving to local block storage or network storage (block or object)?

 

[Courtney G]

We are saving it to local block storage (fusionpbx's default)

 

[Courtney G]

Any ideas ?

 

[mingus]

I had my voicemail messages saving to object storage. Switching back to local storage seems to solve the issue for me but I'm still observing the situation before I consider this a win. What is your environment like?

 

[Courtney G]

I'm running the latest version of fusionpbx (host VM), is there anything else your looking for detail wise ?

 

[mudasar321]

Hello, anyone get this fixed? I'm having the same issue.

 

[mingus]

Switching from a NAS/S3 type object storage to a local block device solved my issue with voicemails being cutoff.

 

[mudasar321]

Hi Mingus, Thanks for reply back. I'm already on local block "/var/lib/freeswitch/storage/voicemail". Only last 3 seconds cutoff. It usually happen when calling from extension to extension. If someone calling from outside it works well.

 

[mingus]

Is the file cut off when listening to it from the file system or are you sending it via email and listening to it from the email attachment?

 

[mudasar321]

It's via both way, either I received on email or listen from mailbox.

 

[mingus]

Do you lose exactly 3 seconds on every voicemail? Instead of hanging up, try pressing a button to review your voicemail and see if you hear the whole thing back. Then save it and see if you are losing the last 3 seconds again.

 

[mudasar321]

Yes after exactly 3 seconds. If I record the message and then press any key and listen, I'm able to listen full message, I save it and get the complete message. Now after recording message if I hangup the call it lost last 3 seconds. I recorded the message and then wait for 3 seconds and then hangup the call and get the complete message.

 

[mudasar321]

Also I observe one-thing, when greeting says record your message after the tone, after tone within a sec I hangup the call, but message says I've a voicemail with 3 second duration.

 

[mingus]

If you are comfortable making changes to your LUA script I would make the following change to test and see what the result is. The following assumes you are on Linux. Try at your own risk. Not production-ready.

1. cp -p {base path}/scripts/app/voicemail/resources/functions/record_message.lua {base path}/scripts/app/voicemail/resources/functions/record_message_original.lua
   
   
2. Add session:execute("sleep", "5000") immediately below each line that starts with result = recordFile(

This will add an artificial 5 seconds after the recording of the file. Test to see if this alleviates the issue.

To undo the change simply copy record_message_original.lua back to record_message.lua and delete record_message_original.lua

 

[mudasar321]

Please check this is how you want me to do it?

 

[mingus]

That looks good. Please keep in mind that there are about 4 or 5 lines that have result = recordFile(. You'll want to include the delay on each of those to cover the various configuration options provided by FusionPBX.

 

[mudasar321]

I did but no luck. It did not make any difference.