Forward calls after timeout in ring group.

[kawizx62003]

I am brand new.

I am using this for a small non profit organization.

I have 2 DIDs.

I want to send each to a volunteers cell phone if it is not answered in the office (during busy times).

I have 2 extensions that are rung simultaneously from both DIDs.

I have forwarding set up in those 2 extension, both to separate cell phone numbers.

But I cannot get it to work properly. I think I am having an issue on the timeout setting. It will not let me set it to the same extensions. it will not save and defaults back to ring group timeout.

I hope that makes sense. As I said this is all new to me. Thanks.

 

[DigitalDaz]

For forwarding to be respected, you must use the enterprise ring group strategy.

 

[kawizx62003]

For forwarding to be respected, you must use the enterprise ring group strategy.

Thank you. Before I went to bed, I said hm I wonder what would happen if I put a phone number in the strategy field, and it worked. I then played with the different strategies and got what I wanted. I think this is what you mean and if so thanks for the confirmation.

 

[DigitalDaz]

In the ring group you have a strategy, by default it is set to simultaneous:

 

[kawizx62003]

In the ring group you have a strategy, by default it is set to simultaneous:

View attachment 2515

 

[kawizx62003]

Thank you. What is meant by "thread" as in this context? How is Simultaneous and enterprise different?

• Simultaneous Rings all destinations. All destination share the same thread.
• Sequence Calls destinations in sequence where order that is lower goes first.
• Enterprise Ring all destinations. Each destination uses its own thread.
• Rollover Calls destinations in sequence and skips busy destinations.
• Random A random destination will ring.

 

[DigitalDaz]

Freeswitch creates a separate thread for each endpoint to be dialled rather than using a single thread.