FIFO Queues

[bcmike]

Hi, we have a very specific use case where a fifo queue would be the best solution. Basically the customer has a very busy dispatch team and they'd like to be able to transfer to a dispatcher and have the calls sit until the dispatcher is free and then take the next call. In this use case the callers are used to long hold times but they usually need to reach a specific dispatcher. There is also a requirement for BLF.

We're migrating this client from a FreePBX asterisk box where they just created single user queues with device hints enabled.

I tried creating a test fifo queue in fusion but it doesn't seem to work. Every time I dial it, it just hangs up. I was wondering if anyone had experience creating fifo queues or if I need to create a seperate call center queue for every dispatcher?

 

[bcmike]

Update, the reason FIFO queues are not working is because mod_local_stream was not running and will not start which is a bigger problem. The FIFO queue progresses to invoke hold music and then fails. We flushed the cache and restarted mod_loca_stream.