few calls get stuck on FusionPBX active calls monitoring

[PJPMontreal]

Please, I need some help identifying a problem.
Few incoming calls get stuck on FusionPBX active calls monitoring and it is impossible to hangup them unless I stop the freeswitch and restart.
Fusion 4.5.12 mounted on virtual machine in DigitalOcean, Debian 10.
Same configuration but on Debian 9 and VM in Vultr doen't have the issue.

Anybody has noted this issue and how was resolved.
Thanks

 

[alan]

I am facing the same issue on outbound calls also, while using webphone.

 

[jeetz]

either the call have an option to hangup from the admin, or you will have to postgresql some query to free that channel this will be done from cli (fs_cli)

unfortunately i dont have the query else i would have given

 

[alan]

I have searched this on many sites and didn't get any clue.

 

[markjcrane]

This is caused by a freeswitch bug. The bug affect FreeSWITCH 1.10.10 and 1.10.11.

 

[glennbtn]

Anyone know how to downgrade to 1.10.9 with the Debian apt-get version

 

[markjcrane]

The stuck calls are a FreeSWITCH bug from version 1.10.9 up to 1.10.11.

The package doesn't have a downgrade option without the package maintainers providing alternative versions. For this reason and because they require a token now to make the packages which is more work for people.

For these reasons, the FusionPBX install for FreeSWITCH uses a compiled version and allows choosing between versions.

 

[glennbtn]

Ok thanks Mark.

Bit of a pain as just upgraded a box to Debian 11 and did the freeswitch update which took it to 1.10.11.

I understand on git there is a fix for this https://github.com/signalwire/freeswitch/issues/2290?new_signup=true?new_signup=true

but guessing I can't implement that either unless it's a single file I can pull over from a compiled demo system

 

[alan]

The stuck calls are a FreeSWITCH bug from version 1.10.9 up to 1.10.11.

The package doesn't have a downgrade option without the package maintainers providing alternative versions. For this reason and because they require a token now to make the packages which is more work for people.

For these reasons, the FusionPBX install for FreeSWITCH uses a compiled version and allows choosing between versions.

We are using the version 1.10.7. But for outgoing calls, we are facing the same problem. For a few calls channels are not being cleared.

 

[markjcrane]

You will need to remove the old calls from the FreeSWITCH database.