Extensions in Ring Group not ringing

[pnwitguy]

I've had this problem before and it's so erratic. Everything works great for about a week or two, then boom, a wrench is thrown in. I have 3 extensions, 200, 201, and 202 that are all in the ring group of 600. I haven't changed anything, yet only 202 would ring, but never go to voicemail, now none of them ring. I even deleted the ring group, re created it and the same with the inbound. It's really driving me nuts as I can't figure out why it's doing this. I can make calls no problem, I can call each extension from one another.

 

[pnwitguy]

I completely deleted the ring group, changed it to 500. Now the softphone and ATA are ringing, but not the deskphone. Strange thing is i can dial out with the deskphone, but now even the other extensions can't ring it. Ugh.

 

[pnwitguy]

Deleted the extension, re added 200. Still the same issue. Same thing happened to my old domain, so I created a new one and the issue came back. I've set the 200 extension up on hardware and softphone. Same results. When I go to active calls it shows the ring group ringing, shows 201 and 202 and another random string of letters and numbers that resembles a mac address, but I don't have any devices with that mac address.

 

[vespaman]

go to dialplan/dialplan manager, make sure there are no number clashes here eg ring groups that may not have deleted.

fusion

200

fusion.testpbx.com

101

True

go to advanced/sip profiles/internal, check you have multiple registrations as below:

multiple-registrations

contact

true

when you delete things or make domain changes go to status/sip status and press "flush cache" then "reload acl" then "reload xml".

sometimes you also need to restart freeswitch for some changes to "take " go to CLI login to your fpbx and enter service freeswitch restart.

 

[pnwitguy]

go to dialplan/dialplan manager, make sure there are no number clashes here eg ring groups that may not have deleted.

fusion

200

fusion.testpbx.com

101

True

go to advanced/sip profiles/internal, check you have multiple registrations as below:

multiple-registrations

contact

true

when you delete things or make domain changes go to status/sip status and press "flush cache" then "reload acl" then "reload xml".

sometimes you also need to restart freeswitch for some changes to "take " go to CLI login to your fpbx and enter service freeswitch restart.

Thanks for all that good advice, definitely something I will remember in the future. Unfortunately it didn't solve the problem.

 

[pnwitguy]

I did all that, then changed simulatneous ring to enterprise and now it's ringing after all this. Is it normal to have these issues?

 

[vespaman]

its a free product.
it gets upgraded and some things change with no notice.
If you are paying for support then you get more information, otherwise its just what people share here.