Email call recordings

[Nik3000]

Then it's hard for me to say. I have created these rules automatically when adding a direction. Try adding email rules before transferring to a call group. Please unsubscribe what the result will be.

 

[DigitalDaz]

Have any of you guys tried call transfers yet? Many of our calls go to a different person initially and this is where most of our problems lie currently.

The calls, in general, first go to a ring group where someone picks the call up, then transfers it to the desired endpoint. The transfers can be either attended or blind.

The email really needs to go to the last person involved in the call and determining that seems to be difficult.

 

[Nik3000]

Have any of you guys tried call transfers yet? Many of our calls go to a different person initially and this is where most of our problems lie currently.

The calls, in general, first go to a ring group where someone picks the call up, then transfers it to the desired endpoint. The transfers can be either attended or blind.

The email really needs to go to the last person involved in the call and determining that seems to be difficult.

Can I have a specific example? I have a call for temporary conditions, then transfer to IVR and from it transfers to the group, and in the group transfer to the internal number. A letter with a recorded conversation comes without any problems. I apologize for my English, I am writing via google translate.

 

[ad5ou]

Can I have a specific example? I have a call for temporary conditions, then transfer to IVR and from it transfers to the group, and in the group transfer to the internal number. A letter with a recorded conversation comes without any problems. I apologize for my English, I am writing via google translate.

Example
Call 5551212 rings IVR 600.
Caller selects 1 to ring group 200.
Extension 101 answers call from ring group.
Extension 101 transfers call to 105.
Extension 105 should get email

 

[Nik3000]

Example
Call 5551212 rings IVR 600.
Caller selects 1 to ring group 200.
Extension 101 answers call from ring group.
Extension 101 transfers call to 105.
Extension 105 should get email

In order for number 105 to receive a recording of a conversation, you need to use the voicemail_mail_to variable, but I don't really understand how it can be used, it is used in lua /var/www/fusionpbx/app/scripts/resources/scripts/app/voicemail/resources/functions/send_email.lua ... We use a single mailbox and all records come to it. If you tell me how the call forwarding is performed, then I can test this scenario, by default, call forwarding is not configured in FusionPBX and I do not really understand how I can use this.

 

[ad5ou]

If you tell me how the call forwarding is performed, then I can test this scenario, by default, call forwarding is not configured in FusionPBX and I do not really understand how I can use this.

In the above scenario the call isn't forwarded. The call is first answered by a receptionist or administrative person who then transfers the call to the intended extension. The conversation to be recorded is with this last person and should be the one to receive the email.

 

[Nik3000]

Then a variable from voicemail_mail_to is needed, but I don't really understand how to use it.

In the above scenario the call isn't forwarded. The call is first answered by a receptionist or administrative person who then transfers the call to the intended extension. The conversation to be recorded is with this last person and should be the one to receive the email.

Then a variable from voicemail_mail_to is needed, but I don't really understand how to use it.

 

[dev]

hello Friends
Any help that how i can send recordings to users after hangup. Please help