does not mark complete

[kristiam garcia]

Good morning, I need help with the following, when dialing any extension from 5111 to 5119, the dial is 511 as shown in the attached video

 

[hfoster]

Hm? Video?

 

[kristiam garcia]

The video

 

[hfoster]

That is to do with the Cisco 7970 there, not the PBX. You'll need to log on to it to check what the dialplan is configured as. Sometimes they'll come with a default that cuts off digits and such.

 

[kristiam garcia]

Ok
It seems strange to me that it only happens with the extensions that start with 511 if from that same terminal I mark 5100 it is processed without problems

I'm still going to check the template of the phone

 

[ad5ou]

Without knowing what the dial plan in the phone is, it is mostly a guess but there is probably some form of "X11" in it to capture the NANP special services short codes. 511 is typically for highway information.