We have a tenant who is getting a frustrating number of what we think are spam/robo calls. Symptoms are typical dead are on connect, etc. Calls go inbound straight to a ring group, so there's no IVR or anything to require human interaction (not that that robots don't try to outsmart those).
We implemented a dial plan entry that calls a lua script which checks the nomorobo API via twilio for the call's spam score. The spam score then populates a variable in the call. (noroboscore) and is transferred to the next custom dial plan, which I THOUGHT I had set up correctly to 'cascade' down 3 groups: 'score = 0, you're legit, transfer to the ring group', and 'score is 1' and 'no score' which both then go to an IVR prompting the caller to press 1 to proceed. Sort of a 'last chance' for a legit call.
Attached is a pic of the dialplan via the GUI. Does this seem like it would do what I intend? (change routes based on the destination+the content of the variable?) (9203 is the IVR, 150 is the RG).
Right now, calls with a 1 are still getting to 150.
Any pointers/tips would be greatly appreciated!
We implemented a dial plan entry that calls a lua script which checks the nomorobo API via twilio for the call's spam score. The spam score then populates a variable in the call. (noroboscore) and is transferred to the next custom dial plan, which I THOUGHT I had set up correctly to 'cascade' down 3 groups: 'score = 0, you're legit, transfer to the ring group', and 'score is 1' and 'no score' which both then go to an IVR prompting the caller to press 1 to proceed. Sort of a 'last chance' for a legit call.
Attached is a pic of the dialplan via the GUI. Does this seem like it would do what I intend? (change routes based on the destination+the content of the variable?) (9203 is the IVR, 150 is the RG).
Right now, calls with a 1 are still getting to 150.
Any pointers/tips would be greatly appreciated!
