Configure DDI for incoming

[Fede]

Hello!
I would like to configure a DDI which would be a numbering range.

A single trunk gateway account is provided by the provider which I have configured on fusion, but which accepts in / out calls from 10 different numbers.

Example

Principal:
01000000
Secondary:
01000001
01000002
01000003
01000004
and so on ..

Then the gateway is configured on 01000000.

The problem is that if I configure the number 01000001 in the inbound routes and call it, the call does not work.


If, on the other hand, I configure the main 01000000 as input, they all work but I have no way to differentiate them.


I would like to configure inbound for example

01000001 -> internal 101

01000002 -> internal 102


It appears that fusion does not accept anything other than the main gateway number as an entry rule.


Do you have any advice?

 

[Adrian Fretwell]

In the gateway record, try setting Extension to auto_to_user. Screenshot below:

 

[Fede]

You're a myth! It worked right away on the first try!!

Thank you very much indeed, you don't know how precious your answer and your help is. I had wasted hours and hours without resolving.


A thousand thanks! This way the incoming call is recognized correctly!

If I want to have that number appear on the outbound, do I just have to declare it in the extension settings? As an outgoing number


Thank you so much, you are a boss!

 

[Adrian Fretwell]

If I want to have that number appear on the outbound, do I just have to declare it in the extension settings? As an outgoing number

Yes, in the extension record, just put it in the Outbound Caller ID Number field and possibly the Emergenct caller ID number field as well.