SOLVED Click to Call not working

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modcar

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Jun 9, 2017
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Hey all;

My click to call isn't working anymore (multi-tenant instance) - not sure how long it's been broken.

From what I can see in the logs, it looks like a click to call is only processing the global dial plans - which means it will never hit a gateway.

Any help appreciated :)
 
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modcar

Member
Jun 9, 2017
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5
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44
Figured out what was happening - click to call was being accessed from https://sip.domain.com, login user@tenant.sip.domain.com

Sometime through the process, the domain was replaced with the URL, resulting in the outbound routes being processed for sip.domain.com (which is also a tenant, but with nothing in it except global admin users)

Anyway. I resolved it by adding tenant.sip.domain.com to the SSL cert and accessing click to call using https://tenant.sip.domain.com.
 
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