SOLVED Click to Call - not recording calls

[innweb]

Hi,

Last month we configured new FusionPBX on new server. And from that moment our outbound calls dialed by "Click to Call APP" - are not recorded.
When we dial manualy number on our phone it is recorded.

https://192.168.1.130/app/click_to_call/click_to_call.php?username=&password=&src_cid_name=CRM+Call+664664664&src_cid_number=1001&dest_cid_name=John+Doe&dest_cid_number=&src=1001&dest=664664664&rec=true&ringback=us-ring

Any thoughts?

 

[raitokun]

same issue with you ! Wating the solutions

 

[Zivk]

We had a similar situation in older versions of FusionPBX (4.0 or so). Our click2call is done via lua freeswitch.session object but I guess it's a similar issue. Changing last line of dialplan entry "user-record" from "action set api_on_answer=..." to "action export api_on_answer..." fixed it.

Newer versions of FusionPBX revised the "user-record" entry, yet it may be useful to see in the call's detailed data if recording setting was skipped, and if so to force it happen.

My understanding is that call-leg creation for click2call is done in different way compared to manual dial from extension, and this breaks things.

 

[innweb]

Zivk - thank You!
Yes, that helped! It is working now.

 

[raitokun]

Zivk - thank You!
Yes, that helped! It is working now.

can show me full dialplan bro, it's doesn't work with me . Thanks a lot

 

[innweb]

I made every record_session export And it seems to work

 

[raitokun]

I made every record_session export And it seems to work

View attachment 2618

Thanks bro, let's me try first

 

[gittlech]

Hi,
same problem here on V. 4.5.32 but the changes doesn't work with me ...

 

[tiennq]

We had a similar situation in older versions of FusionPBX (4.0 or so). Our click2call is done via lua freeswitch.session object but I guess it's a similar issue. Changing last line of dialplan entry "user-record" from "action set api_on_answer=..." to "action export api_on_answer..." fixed it.

Newer versions of FusionPBX revised the "user-record" entry, yet it may be useful to see in the call's detailed data if recording setting was skipped, and if so to force it happen.

My understanding is that call-leg creation for click2call is done in different way compared to manual dial from extension, and this breaks things.

I used this method and the call has a recording file.
But it seems that the recording file is repeated.
Do you have a workaround for this issue?
Thanks you!