change caller ID on forward

[s2svoip]

I found a post from @DigitalDaz about changing a caller ID on forward but I cant seam to find it now, but anyway it almost achieved what I was looking for.

I have an IVR with an option that goes to an extension that is always forward'd to an external number, Fusion by default passes on the caller ID and number of the incoming call, I am looking to change that so on the external number I know its a forward call from the IVR, either by changing the caller ID number or name & number

Following @DigitalDaz guide, I have the option in call routing for that extension to select caller ID number and have chosen a number, but when I test it I still get the forwarded callers ID

watching in sngrep I can see the outgoing call from the PBX when it forwards the call, but its not updating the caller ID, anyone have any ideas

 

[vespaman]

have you changed the gateway/advanced/caller id in from setting from true or false to nothing ? restart freeswitch and test.

 

[s2svoip]

thanks for the advice, gave that a try and now calls just show as Unknown

 

[vespaman]

can you test internally ? get a user to call the extn and see what number is sent.

 

[s2svoip]

same, just get unknown, strange

the setting you mention was not in Daz's guide from what I recall

 

[vespaman]

I had the opposite problem to you, where I wanted the call to show the companies caller ID and that was what helped me.
Are you forwarding the inbound call out to another provider or maybe there is something up with the caller id number in the extn properties ?

 

[s2svoip]

yeah if I leave the 'Caller ID In From' set to true, and I test internally, dial the IVR and press the number for the ext that is forwarded to an external number (cell phone), I get the caller ID from the originating ext. so if an external caller dials the IVR, and does the same, I will get the forwarded call on the cell phone with the external callers ID, but I want my PBX caller ID to show instead, so i know its come from my PBX, else I cant distinguish between normal direct calls to my cell phone and ones that come from the forward of the PBX, i want to know the difference

 

[s2svoip]

does anyone have a link to @DigitalDaz 's original post, i want to check it but I cant find it, still no closer to solving this one

 

[bryanredeagle]

I found this post, but I think the field he mentioned is no longer present.

https://www.pbxforums.com/threads/t...ct-for-call-forwarding-in-fusionpbx-4-4.2628/

 

[s2svoip]

aha, that was not the post I found, but that would explain why it does not work for me! I will try that post with the file change, cheers

 

[bryanredeagle]

I did some more research and I think you should try this. In the call_forward.lua script there's a point where it looks for a setting and changes the caller id to the outbound caller id settings. Try setting this in Default Settings:

category: cdr
subcategory: call_forward_fix
type: boolean
value: true

 

[s2svoip]

Interesting, so you think I should try that but not import that file from the post? or do both ?

 

[bryanredeagle]

The file is already there (I'm running 4.5.11). The thing I'm not sure, because I've never thought about it, is if it's being ran. So I suggest trying the setting, and if that doesn't work we'll change the dial plan to run that lua script specifically.

 

[s2svoip]

ah I see, no dice

I put that setting in default settings, I checked the extension call routing and I have the Caller ID Number option and have it set to the external number I want, but when I try it, its not overwriting the call forward data, i still get the originating caller id

 

[bryanredeagle]

Ah ha! I think I'm seeing it now. So yes. I do suggest following DigitalDaz's instructions in that link. That should make that field work as expected.

Sorry for the guess and check style of help. I'm less familiar with the call forwarding stuff.