Call park oddities

[yukon]

Hi all,

I have an odd issue with call parking, I have a couple offices where it works wonderfully and then a couple offices where it just doesn't want to work right. For instance an office with 5 extensions, a user will place a call on park and half the extensions won't "see" the call is parked there, IE the button won't turn RED on the phone.

Any suggestions on how to diagnose this or what to look for?

I've also noticed that if you park a call, pick it up then park it again the call is disconnected.

 

[djzort]

Did you solve this at all?

 

[dougs]

So it looks like I got this to work today by adding feature.presence.enabled="1" to my polycom provisioning template. I also changed the BLF(automata) to: park+*590x (where x is the corresponding number for the park slot) for each of the buttons. Valet parking does not work. It just parks the call at *5900 but at least the BLF is showing if a call is parked on that slot.

 

[djzort]

I spent quite a lot of time fixing up the default call parking config, perhaps it will help you? See http://www.pbxforums.com/threads/default-call-parking-bridges-calls.832/

Im still trying to work out how to get the callee number on the phone of the phone thats bringing a call out of parking.

 

[dougs]

Yeah, I tried what you had done a few days ago and it didn't change anything. I'm assuming that it is the way the Polycom phones are sending the call to the valet park.

 

[djzort]

Im using valet parking, rather than a queue. Each call is transfered in to a specific lot.

 

[djzort]

See http://www.pbxforums.com/threads/parking-without-losing-caller-id.886/