SOLVED Call Centre Agents

[jeetz]

Hi,

I am trying Call Centre, everything seems perfect, but just a hinderance.

I have 2 extension 2001 and extension 2002 configured on 2 Yealink.

I also have 5 agents in Call Centre Agents (agent 2001, agent 2002, agent 2003, agent 2004 and agent 2005) , so now I want agent 2001 and agent 2002 when their shift is over agent 2003 and agent 2004 can login on the same Yealink phone that has 2001 and 2002 extension configured on it.

Is this possible?

Because when I am dialing *22 and then entering the password for agent 2003 and agent 2004 on extension 2001 its giving me incorrect password. I even cannot dial 2002 agent password on extension 2001, where as if i am dialing 2001 agents password in 2001 extension its ok.

The extension ids are bind to extension 2001 to agent 2001 and extension 2002 to agent 2002.

Is there any other way?

Jeet

 

[bluepoet]

I am trying Call Centre, everything seems perfect, but just a hinderance.

I have 2 extension 2001 and extension 2002 configured on 2 Yealink.

I also have 5 agents in Call Centre Agents (agent 2001, agent 2002, agent 2003, agent 2004 and agent 2005) , so now I want agent 2001 and agent 2002 when their shift is over agent 2003 and agent 2004 can login on the same Yealink phone that has 2001 and 2002 extension configured on it.

Is this possible?

Because when I am dialing *22 and then entering the password for agent 2003 and agent 2004 on extension 2001 its giving me incorrect password. I even cannot dial 2002 agent password on extension 2001, where as if i am dialing 2001 agents password in 2001 extension its ok.

The extension ids are bind to extension 2001 to agent 2001 and extension 2002 to agent 2002.

Is there any other way?

Jeet

Jeetz did you find a solution to this? Running into the same issue - had someone suggest #23 to log the agent in but the only problem it logs them into the phone they are assigned to and not the phone they are at. We have a similar situation to yours.

 

[jeetz]

hi... ye i hired a developer and he did that in mins.... will ask him what he did...

 

[bluepoet]

That would be awesome thanks.

 

[bluepoet]

Hi,

I am trying Call Centre, everything seems perfect, but just a hinderance.

I have 2 extension 2001 and extension 2002 configured on 2 Yealink.

I also have 5 agents in Call Centre Agents (agent 2001, agent 2002, agent 2003, agent 2004 and agent 2005) , so now I want agent 2001 and agent 2002 when their shift is over agent 2003 and agent 2004 can login on the same Yealink phone that has 2001 and 2002 extension configured on it.

Is this possible?

Because when I am dialing *22 and then entering the password for agent 2003 and agent 2004 on extension 2001 its giving me incorrect password. I even cannot dial 2002 agent password on extension 2001, where as if i am dialing 2001 agents password in 2001 extension its ok.

The extension ids are bind to extension 2001 to agent 2001 and extension 2002 to agent 2002.

Is there any other way?

Jeet

Jeet, just curious if you were able to talk with your programmer and find out what he did? Been searching the web for a few days and still havent found a solution.

 

[jeetz]

PM you the details.

 

[bluepoet]

Thankyou Jeetz