Hi Is there an option that if an agent is talking it will not get queue calls? Thanks in advanced
G gpetrom New Member May 6, 2021 20 0 1 47 Aug 17, 2022 #1 Hi Is there an option that if an agent is talking it will not get queue calls? Thanks in advanced
H hamagid Member Dec 14, 2020 78 8 8 33 Mar 14, 2023 #3 Isn't the idea of a que that the agent should not get calls when on a call but rather the caller waits in the que?
Isn't the idea of a que that the agent should not get calls when on a call but rather the caller waits in the que?
