Billsec not equal to record time

[innweb]

Hi,

Please help - we noticed that bill time (billsec) in CDR is not equal to recording time.
We sum call times - by billsec but now it looks that it is wrong?

Example:

• Outbound call
• Duration: 48sec
• Billtime: 45sec
• Record time: 5sec

 

[hfoster]

Curious. May be a question for the FreeSWITCH mailing list tbh. I wouldn't be surprised if there's Early Media at play.

 

[innweb]

We diagnosed the problem..

We make calls via API (from our Web-based CRM application) - and FusionPBX is counting from "click" in application:

1. User click in CRM - Phone starts ringing (starts counting)
   
2. User pick-up the phone
3. FusionPBX redirects call to receiver
4. Waiting for answer
5. 5 second call Ends

So 40 seconds from click to answer the phone..

We changed our billing time in CRM to record_seconds (from billsec)

 

[Adrian Fretwell]

I'm glad you worked it out, we see this quite a lot where early media is involved the recording will often have the ringing tone before the call is actually answered.