Announce Sound and Exit Key Issue

[poddieau]

Hi All,

Looking for some assistance with an issue I have with a call center queue.

I currently have a 20 second announcement set to play every 40 seconds while a caller is on hold which is working fine.

I also have an exit key setup to send the caller to a voicemail should they not wish to remain on hold.

The issue I have is, if the announcement is only 5 seconds through playing and the caller presses the exit key, the announcement keeps playing, then when it finishes, the caller hears the voicemail greeting but it is 15 seconds through the voicemail greeting so they are just hearing the tail end of it. Hope that makes sense.

System Information Version4.5.2Git InformationBranch: master
Commit: 5dfe0d7a3afc11d932ab14086e594ee6cb82b90d
Origin: https://github.com/fusionpbx/fusionpbx
Status: Your branch is up-to-date with 'origin/master'. +131 days ago
Project Path/var/www/fusionpbxSwitch Version1.6.20 (64bit)

Nick

 

[poddieau]

Anyone able to offer assistance to this issue or experienced something similar?

The issue also occurs when the called party picks up the call meanwhile the caller is currently listening to the announcement. The called party hears silence until the announcement is completed on the caller's end then both can talk to each other.

 

[Craig Fox]

I have had the same issue.

4.4.11
Git Information	Branch: 4.4 Commit: 31dc94f37278a0d8f144b4ed56baab508444cf3e

 

[gflow]

Does anybody know if 4.5 resolves this issue?

 

[glennbtn]

Anyone managed to get the position in the queue working. I have enabled but nothing happened. Running 4.5.28