Hi there, i'm testing fusion pbx. I'm exploring the call center module but I haven't been able to figure out one thing;
How does a user change their status in the call center without logging in with admin and modifying from the agent status screen? Ive found that giving a agent and user rights gives them access to their own user status, but changing it to "logged out" does not affect their status in the call center.
If somebody goes home for the day, there should be a pretty easy way of dropping out of the call center queue no? i did notice that if a user places themselves on do not disturb, it will change the status in the call center to "logged out". It does not log them back in again when dnd is turned off, you have to change the status in "agent status" again.
How does a user change their status in the call center without logging in with admin and modifying from the agent status screen? Ive found that giving a agent and user rights gives them access to their own user status, but changing it to "logged out" does not affect their status in the call center.
If somebody goes home for the day, there should be a pretty easy way of dropping out of the call center queue no? i did notice that if a user places themselves on do not disturb, it will change the status in the call center to "logged out". It does not log them back in again when dnd is turned off, you have to change the status in "agent status" again.
