~15 second delay after IVR selection

[scg_chris]

Greetings everyone!

Quick overview is calls come in, IVR answers and presents options, it then transfers the call to an outbound destination. The time between when I press an option and when ringing happens is about 15 seconds on average and I need to shorten this as much as possible. Where are places I can look to shorten this?

I am not very experienced with PBX or FreeSwitch, but learning quickly as I go.

Thanks!

 

[DigitalDaz]

First, the advanced settings of the ivr, if it is single digits set max digits to 1.

 

[scg_chris]

Thanks for that @DigitalDaz, we got the calls down to 5 seconds or less which is acceptable.