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Hello all, We have 4 Fax Servers setup within a domain. Is there a way to limit a user to only seeing a single fax server upon login to the UI? Right now a user can login, navigate to Applications> Fax Server and see all four fax servers. I'm trying to limit users from seeing sent/receive...

PBX version 4.5.32 FreeSwitch Version 1.10.6 (64bit) We use the Call Center feature with about 20 agents and 5 inbound numbers. We get around 20-30 calls an hour on average. Randomly calls get "stuck" in the queue - the call ends, but the call still shows as active in the Active Call Center...

Great, thanks for the response!

max-no-answer set to 0 - does this mean this feature is disabled, or if an agent misses 1 call the agent is set to On Break status?

we've implemented this, but now Fusion is not updating BLF on phone to show agent as logged out. Any idea on how to fix?

Any input on this? let me know if more information is needed.

How would you do this with a Polycom phone?

FusionPBX 4.5.21 FreeSwitch 1.10.5 (64bit) Debian 10 We are using Call Center for a local office with about 15 agents. We're using the Max No Answer feature and a cron job that runs every minute to change user status from On Break to Logged Out, so once an agent doesn't answer after 3 calls...