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I've used jaspar reports for this sort of thing for many years: https://community.jaspersoft.com/

Ah, I see, mine is the case where we are the domestic abuse service itself.

Not that this will help you but more than the call actually not being in the billing system, are you actually stopping the agents seeing the caller ID? I just mention it as this was a requirement I had for a client with the same sort of call. I have nothing that will help you though as I did...

That should work, show us the outbound invite in sngrep

I haven't touched teams for ages but why is your RURI what appears to be an https api endpoint?

I think it should be effective_caller_id_number

Maybe that's OK then, what you effectively have is dual wan then? The traffic is going out of a completely different connection.

What you have done here just looks really, really wrong. Why could you not have just added the provider in the same way as previous ones? Is outbound routes that will determine which trunk gets used for outbound calls and the inbound will just find their own way.

Did that clear itself up? What I notice is all the localhost entries have expired a significant time ago. What is also weird is that freeswitch should have been clearing those out

Turn off NAT in your phone and let freeswitch deal with it.

How many offices do they have? I wouldn't even try and maintain a list of zip codes, if its anything like the UK they will be constantly changing, new ones added etc as places are built. Its surely a job for lua/python rather than tons of IVRs. I would probably use some sort of google service...

No, it is because Mark is making major changes right now to the installer script and it has thrown up a few unforseen problems, he is busy nailing them right now though. Just be patient, it will soon be fixed.

Look in /etc/fusionpbx at the config file you may be able to put the correct db in there, you may need to change the config.lua too

Go into domains and click edit on the domain you are interested in, it will then be in the url

When you made the change to the gateway, did you stop then start it again? It needs that.

Probably not, if anything you will need to configure it manually.

fs_cli log should show you exactly what is going on.

that would be something along the lines of: systemctl stop event_guard systemctl disable event_guard I have to say though, I need to read the code more to see what it is doing but after doing a: systemctl restart event_guard The CPU usage dropped to almost nothing, IP tables is getting...

A simple restart of the service has brought it down to almost nothing. I still need to do some testing and fine out why there are no ip tables entries though.

Is anyone using FusionPBX 5 with this enabled? I am seeing it consume 100% CPU and it looks like it should be blocking in IP tables but IP tables is clean, the two chains it creates appear to have no entries blocking.