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I have a call center queue set up, "Max Wait Time with No Agent" is set to 90 and "Max Wait Time with No Agent Time Reached" is set to 30 (and I don't know the difference between these two settings), there is no available agent on this call center, but the callers keep listening the hold music...

While I think this should be a default feature, it seems that we need to do it manually for quite a time. If you want callers to hear announce of their position in the queue with an interval: First, you will need a script in your switch scripts directory, for example save...

See the "enabled" option on this screen shot, at the bottom. As you see it is set to "False" now. Set it to true and save.

In my case, I had forgotten to enable the setting "enabled". The name of the setting is "enabled", it is in "Default settings", under the group "Provision". Set "enabled" to true.

This ended up concluding non-TLD domain names (singe word for example) is a pain in the neck. I just started using a TLD FQDN for the tenants. See https://www.pbxforums.com/threads/register-packet-difference-between-clients.6707/

This has been solved. Turns out From header was the problem. Fusion (very normally) sends its own public IP with the "From:" header by default while the provider required it's host name. So I edited the gateway, set "From Domain" to the provider host name, it worked. (After restarting the gateway.)

Thank you. Yes I figured that now. Why I thought this could be a viable approach was that because pretty much interestingly, Yealink phones worked without a fqdn, by just typing "user@domain" into the username field. I wouldn't have expected that to work now knowing that fqdn is the way to go...

Hi all. I am using one word domains for different tenants and with Yealink phones, I haven't yet encountered a problem. But I can't get to register any of the softphones. Neither manually, nor with QR codes from the Fusion interface. (QR codes tend to try registering with tenant's domain as if...

In particular, here are the format differences: Yealink From and To: "1020" <sip:1020@company1> (As company1 is being the "domain", I am using one word domain for tenants.) Softphone From and To: "1020"<sip:1020@company1@public_sip_host_fqdn: port> Yealink realm: "company1" Softphone realm...

I have seen the docs but it's not really explanatory. I don't know why but I have sounds directory on my instance completely empty. (Not even "callie" is there.) I would like to add sound prompts to Freeswitch for another language for which official sounds are not available. Is there a guide to...

I also presumed so, just there are things niggling me. Wouldn't a bot give up on an IP they are not getting a response from for days? I mean let's say you scanned for a SIP port, you found one, you tried a few times and the server stopped responding, your requests are never coming back or you...

I have been asking noob questions around, I hope you guys can bear with me. In my local instance which I played for more than 2 weeks, I could make outbound calls successfully. Now I am trying to setup a production environment for the first time. On a VPS, behind a firewall. My trunk registers...

Hi. I have Yealink phones work with auto provisioning. When I watch the register request these phones send, I see that it registers with only one request like: Via: SIP/2.0/TCP 10.0.0.144:12465;branch=z9hG4bK128604767;rport From: "1001" <sip:1001@domain>;tag=1642326358 To: "1001"...

Hi all, For the past two days, I have been getting endless requests from a single IP. I remember this IP was banned by fail2ban but after its ban time passed, it started querying the server again. But this time fail2ban doesn't recognize it. All jails are working but this IP is never banned...

I had similar problem and it turned out I forgot to forward RTP ports when moving the config from local to a VPS (just like yours, it has a public and private IP). Have you configured RTP ports to forward from the public IP to the local one? (If there is a firewall or NAT involved of course.)

This has been solved. I have been testing Fusion on a local instance and since both phones and the server were local, I hadn't needed RTP ports to be configured in NAT. But now my candidate production instance is on a VPS and behind a firewall. I forwarded the RTP ports and hang up issue resolved.

Now I clean installed for production. I have now lost the sound too. I am adding the log screenshots here. When an extension calls another extension, two calls appear in the active calls which of course show up as two entries in sngrep watch. I don't receive neither dialing tone at the caller...

Hi all, Trying to setup my first production here. Auto provisioning in my local demo instance worked but now in production I can't make it work. Default Settings: http_auth_enabled true true http_auth_password *** true http_auth_type digest true http_auth_username *** true http_domain_filter...

Update for confirmation: Today I booted up my learning instance and after more than 2 weeks, it now has a new local IP and just like I described in the first topic, I am locked out. I can not login with the correct password, even with and without @domain_name in the username. This time password...

Sorry for the very noob question: Which logs you mean? From freeswitch log which can be seen through Fusion admin panel or sngrep captures? And at which format suits best? By the way I just noticed that outbound and inbound behaves differently: Inbound calls: Sound is perfect on both sides...