handling multiple call flows

Hi Guys

I have a client whose staff take turns as after hours support, with calls after hours forwarding to their respective cellphones.
The way I have set up their call flow to handle this is to chain 5 call flows together, where each call flow switches between
a call forward (a ring group with a set call forward number) or the next call flow, and the final call flow switches between
a call forward (ring group again) and the main ring group.

While this works, I dont like it because a. it feels hacky and b. for a later call flow to be reached the earlier call flows need to
be set correctly - couple that with people who cannot follow simple troubleshooting steps and its a recipe for disaster.

I had a thought earlier, and was wondering how fusion would handle the following setup:
create 5 call flows, where each call flow toggles between a call forward and the main ring group
create a new ring group with the simultaneous ring strategy
and have use the 5 call flows as the contents of that ring group.

if all 5 call flows were set to the same destination, would fusion freak out when a call hit that ring group ?

voipBull said:

@neeek Why not use the time conditions for this? You'll only need one time condition extension to do all that you mentioned above.

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Because the client does not have consistent office hours, and I suspect they pick which staff member gets the after hours duty 10 minutes before closing, so there is no logic to this. (there is no logic to a fair number of our clients as well, but I digress)

HyperCanis said:

You can use Call center. So agents can sign up / log out of receiving calls.

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Hmm.. I have not had the best experiences with call center so I would like to avoid using them if possible, but I will take a look at that approach.