Voicemail NOT showing up

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bdmonsey

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Jul 23, 2019
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Customer says that they can sometimes get a voicemail and they listen in to their voicemails and it says NO NEW VOICEMAILS but next morning all the new voicemails that came i last night show up,

Where do I start to check with this one?
 
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ict2842

Member
Mar 2, 2021
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Wichita, KS
To make sure this is all understood:

A user gets a voicemail at 4PM.
If they check their voicemail at 4:45, right before the leave for the day, there are no voicemails.
They show up at 8AM and check their voicemail, they now have a voicemail form 4PM the prior day?

Are they checking the voicemail by dialing in or is the phone alerting them to the voicemail?
 
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bdmonsey

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Jul 23, 2019
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Thanks for clarifying my question. That's exactly what I meant to ask.

They check both ways. local from their desk and by calling in remotely.
 
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ict2842

Member
Mar 2, 2021
140
11
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Wichita, KS
bdmonsey said:
They check both ways. local from their desk and by calling in remotely.
Click to expand...
  • Do they have the voicemail emailed? I wonder if the email is getting delayed too. If the email is delayed and gets sent at a specific time, maybe someone can help troubleshoot using the timing.
  • Is the issue limited to one voicemail box or all on the domain?
  • Do any other customers (domains) have the issue? Do you have a test domain on the system you can toy around with?
  • If you look at the Log Viewer (call in and leave a voicemail if you'd like to avoid hunting down a prior one), does it show any errors?

I can't help much, but I am hoping my questions will help those who can.
 
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bdmonsey

Member
Jul 23, 2019
152
6
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43
ict2842 said:
  • Do they have the voicemail emailed? I wonder if the email is getting delayed too. If the email is delayed and gets sent at a specific time, maybe someone can help troubleshoot using the timing.
  • Is the issue limited to one voicemail box or all on the domain?
  • Do any other customers (domains) have the issue? Do you have a test domain on the system you can toy around with?
  • If you look at the Log Viewer (call in and leave a voicemail if you'd like to avoid hunting down a prior one), does it show any errors?

I can't help much, but I am hoping my questions will help those who can.
Click to expand...
They dont have email enabled only on specific extensions, I will set an email address first and leave a message to test it. will update you
 
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