Unable to Forward Calls to my fusionPBX

[Jasonpbx]

Hello Everyone,

I am in the process of installing a demo phone system. What I'm trying to accomplish is having the potential customer forward their business calls to my demo phone system to test out the phone system. The problem I'm experiencing is when we try to forward the inbound calls, I'm receiving a busy signal. In effect the call is not going through. Up to this point I never forward inbound calls. It's always been the opposite where I would forward outbound calls to a different number. I reached out to flowroute to see if there was anything going on their end. They looked at my account and they sent me this report.

Can anyone help me out with this?

Hello Jason,

Thank you for speaking with me today. As per our call the forwarded calls are failing most likely due to the FusionPBX reading off the wrong header. The FusionPBX should be reading off the Request Line URI, or RURI, rather than the TO header as the TO header will contain the originally called number rather than the true destination. See below for the signaling being sent to your system.

01/08/2025 12:45:40.606 -05:00: 10.204.0.193:5060 -> 52.5.146.57:5080
INVITE sip:14047263363@52.5.146.57:5080;transport=udp SIP/2.0
From: "MIERZEJEWSKI RY" sip:+17193393888@fl.gg;tag=gK0277f3d2
To: sip:+14707470473@fl.gg
Contact: sip:+17193393888@206.146.97.11:5060
Diversion: <sip:+14707470473@fl.gg>;reason=unconditional;screen=yes;privacy=off

We recommend getting in contact with the support team and getting the inbound parameters reconfigured to read of the RURI rather than the TO header.

 

[Adrian Fretwell]

Just off the top of my head, so I may be wrong, in your gateway record try removing extension = auto_to_user, if it is set, the call should then to to the user specified in the URI.

 

[Jasonpbx]

Just off the top of my head, so I may be wrong, in your gateway record try removing extension = auto_to_user, if it is set, the call should then to to the user specified in the URI.

Hello Adrian, Thanks for replying. I am very new to FusionPBX. Where exactly is the gateway record and where would I find the phrase extension = auto_to_user? Can you help me out with this?

 

[markjcrane]

Give me a call I'll help you get it working. Tell them that Mark asked you to call to get past the receptionist. Our support number is listed on this page.
- https://www.fusionpbx.com/support

This link shows local time call at 9:00 am or later in the day and if I'm available I'll help you get it working.
- https://www.timeanddate.com/worldclock/usa/boise

 

[Jasonpbx]

Give me a call I'll help you get it working. Tell them that Mark asked you to call to get past the receptionist. Our support number is listed on this page.
- https://www.fusionpbx.com/support

This link shows local time call at 9:00 am or later in the day and if I'm available I'll help you get it working.
- https://www.timeanddate.com/worldclock/usa/boise

Hello Mark,

I was trying to install Let's Encrypt on my server for my subdomain. During the process it was not loading properly. I decided to deep deeper running a series of commands and I accidently messed up my gateway. Right now It's not pointing to my server and I do not know what to do at this point. I'm in the process of aquiring my first customer and this happened. My main server is Https://trail-voip.com and my subdomains are test.trail-voip.com and scc.trail-voip.com

Please help me. My contact number is 470-747-0473

 

[Jasonpbx]

Hello Mark,

I put in a support ticket for this issue. I hope I can connect with you. Again, thank you very much for everything you have done for me and the community.