Hello Everyone,
I am in the process of installing a demo phone system. What I'm trying to accomplish is having the potential customer forward their business calls to my demo phone system to test out the phone system. The problem I'm experiencing is when we try to forward the inbound calls, I'm receiving a busy signal. In effect the call is not going through. Up to this point I never forward inbound calls. It's always been the opposite where I would forward outbound calls to a different number. I reached out to flowroute to see if there was anything going on their end. They looked at my account and they sent me this report.
Can anyone help me out with this?
Hello Jason,
Thank you for speaking with me today. As per our call the forwarded calls are failing most likely due to the FusionPBX reading off the wrong header. The FusionPBX should be reading off the Request Line URI, or RURI, rather than the TO header as the TO header will contain the originally called number rather than the true destination. See below for the signaling being sent to your system.
01/08/2025 12:45:40.606 -05:00: 10.204.0.193:5060 -> 52.5.146.57:5080
INVITE sip:14047263363@52.5.146.57:5080;transport=udp SIP/2.0
From: "MIERZEJEWSKI RY" sip:+17193393888@fl.gg;tag=gK0277f3d2
To: sip:+14707470473@fl.gg
Contact: sip:+17193393888@206.146.97.11:5060
Diversion: <sip:+14707470473@fl.gg>;reason=unconditional;screen=yes;privacy=off
We recommend getting in contact with the support team and getting the inbound parameters reconfigured to read of the RURI rather than the TO header.
I am in the process of installing a demo phone system. What I'm trying to accomplish is having the potential customer forward their business calls to my demo phone system to test out the phone system. The problem I'm experiencing is when we try to forward the inbound calls, I'm receiving a busy signal. In effect the call is not going through. Up to this point I never forward inbound calls. It's always been the opposite where I would forward outbound calls to a different number. I reached out to flowroute to see if there was anything going on their end. They looked at my account and they sent me this report.
Can anyone help me out with this?
Hello Jason,
Thank you for speaking with me today. As per our call the forwarded calls are failing most likely due to the FusionPBX reading off the wrong header. The FusionPBX should be reading off the Request Line URI, or RURI, rather than the TO header as the TO header will contain the originally called number rather than the true destination. See below for the signaling being sent to your system.
01/08/2025 12:45:40.606 -05:00: 10.204.0.193:5060 -> 52.5.146.57:5080
INVITE sip:14047263363@52.5.146.57:5080;transport=udp SIP/2.0
From: "MIERZEJEWSKI RY" sip:+17193393888@fl.gg;tag=gK0277f3d2
To: sip:+14707470473@fl.gg
Contact: sip:+17193393888@206.146.97.11:5060
Diversion: <sip:+14707470473@fl.gg>;reason=unconditional;screen=yes;privacy=off
We recommend getting in contact with the support team and getting the inbound parameters reconfigured to read of the RURI rather than the TO header.
