(Solved) Got an issue will calls not connecting or being seen by Fusion

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Andyd358

Andyd358

Member
Aug 23, 2018
260
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UK
Started this morning we had a server outage and failed over to our other server. Once the issue had bee resolved we moved all back to the original server. This is when the trouble started. one of the domains has an issue where the phones are registered but when you try to make a call internal or external its just silent. I cant see them in active calls either. I registered a softphone to test which works fine. I have tried to reregister the phones/ gateway and recreated the outbound routes. However i still cant get any of the calles to work. I thought it may have been a switch issue on site as som eof the phones refused to get an IP but this has been chnaged out with a fresh switch.

So basically im now stuck. The strange this is that no one else (around 20 other domains) is having any issues.
 
Andyd358

Andyd358

Member
Aug 23, 2018
260
9
18
55
UK
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) State DESTROY going to sleep
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [DEBUG] switch_core_state_machine.c:181 sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 Standard DESTROY
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [DEBUG] mod_sofia.c:364 sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 SOFIA DESTROY
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) State DESTROY
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [DEBUG] switch_core_state_machine.c:739 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) Running State Change CS_DESTROY (Cur 4 Tot 1161)
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [NOTICE] switch_core_session.c:1758 Close Channel sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 [CS_DESTROY]
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [NOTICE] switch_core_session.c:1754 Session 1159 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) Ended
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [DEBUG] switch_core_session.c:1736 Session 1159 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) Locked, Waiting on external entities
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [DEBUG] switch_core_state_machine.c:611 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) State Change CS_REPORTING -> CS_DESTROY
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) State REPORTING going to sleep
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.497411 [DEBUG] switch_core_state_machine.c:174 sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 Standard REPORTING, cause: ORIGINATOR_CANCEL
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) State REPORTING
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) Running State Change CS_REPORTING (Cur 5 Tot 1161)
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:620 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) State Change CS_HANGUP -> CS_REPORTING
00fe5038-76a9-46a5-b4e3-d5abe9ed463a
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:781 Hangup Command with no Session lua(app.lua hangup):
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) State HANGUP going to sleep
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:60 sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 Standard HANGUP, cause: ORIGINATOR_CANCEL
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] mod_sofia.c:453 Channel sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 hanging up, cause: ORIGINATOR_CANCEL
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] mod_sofia.c:447 sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 Overriding SIP cause 487 with 503 from the other leg
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) State HANGUP
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:848 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) Callstate Change RINGING -> HANGUP
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) Running State Change CS_HANGUP (Cur 5 Tot 1161)
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:651 (sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060) State EXECUTE going to sleep
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_core_session.c:2914 sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/4274@10.0.0.2:5085) State DESTROY going to sleep
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:181 sofia/internal/4274@10.0.0.2:5085 Standard DESTROY
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] mod_sofia.c:364 sofia/internal/4274@10.0.0.2:5085 SOFIA DESTROY
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/4274@10.0.0.2:5085) State DESTROY
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [INFO] mod_dptools.c:3643 Originate Failed. Cause: ORIGINATOR_CANCEL
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:739 (sofia/internal/4274@10.0.0.2:5085) Running State Change CS_DESTROY (Cur 5 Tot 1161)
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [NOTICE] switch_core_session.c:1758 Close Channel sofia/internal/4274@10.0.0.2:5085 [CS_DESTROY]
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [NOTICE] switch_core_session.c:1754 Session 1161 (sofia/internal/4274@10.0.0.2:5085) Ended
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_session.c:1736 Session 1161 (sofia/internal/4274@10.0.0.2:5085) Locked, Waiting on external entities
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:611 (sofia/internal/4274@10.0.0.2:5085) State Change CS_REPORTING -> CS_DESTROY
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/4274@10.0.0.2:5085) State REPORTING going to sleep
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:174 sofia/internal/4274@10.0.0.2:5085 Standard REPORTING, cause: ORIGINATOR_CANCEL
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/4274@10.0.0.2:5085) State REPORTING
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/4274@10.0.0.2:5085) Running State Change CS_REPORTING (Cur 6 Tot 1161)
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_ivr_originate.c:4026 Originate Resulted in Error Cause: 487 [ORIGINATOR_CANCEL]
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [NOTICE] switch_ivr_originate.c:3030 Cannot create outgoing channel of type [user] cause: [ORIGINATOR_CANCEL]
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:620 (sofia/internal/4274@10.0.0.2:5085) State Change CS_HANGUP -> CS_REPORTING
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/4274@10.0.0.2:5085) State HANGUP going to sleep
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:60 sofia/internal/4274@10.0.0.2:5085 Standard HANGUP, cause: ORIGINATOR_CANCEL
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] mod_sofia.c:521 Sending CANCEL to sofia/internal/4274@10.0.0.2:5085
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/4274@10.0.0.2:5085) State DESTROY going to sleep
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:181 sofia/internal/4274@10.0.0.2:5085 Standard DESTROY
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:58.377384 [DEBUG] mod_sofia.c:364 sofia/internal/4274@10.0.0.2:5085 SOFIA DESTROY
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/4274@10.0.0.2:5085) State DESTROY
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] mod_sofia.c:453 Channel sofia/internal/4274@10.0.0.2:5085 hanging up, cause: ORIGINATOR_CANCEL
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] mod_sofia.c:447 sofia/internal/4274@10.0.0.2:5085 Overriding SIP cause 487 with 487 from the other leg
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/4274@10.0.0.2:5085) State HANGUP
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:739 (sofia/internal/4274@10.0.0.2:5085) Running State Change CS_DESTROY (Cur 6 Tot 1161)
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:848 (sofia/internal/4274@10.0.0.2:5085) Callstate Change DOWN -> HANGUP
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:58.377384 [NOTICE] switch_core_session.c:1758 Close Channel sofia/internal/4274@10.0.0.2:5085 [CS_DESTROY]
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:58.377384 [NOTICE] switch_core_session.c:1754 Session 1160 (sofia/internal/4274@10.0.0.2:5085) Ended
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/4274@10.0.0.2:5085) Running State Change CS_HANGUP (Cur 7 Tot 1161)
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.377384 [DEBUG] switch_ivr_originate.c:4015 Originate Cancelled by originator termination Cause: 487 [ORIGINATOR_CANCEL]
c2e1c8f3-c20b-428a-97a2-d9fd3fae9a6e 2021-07-26 20:13:58.377384 [NOTICE] switch_ivr_originate.c:3790 Hangup sofia/internal/4274@10.0.0.2:5085 [CS_CONSUME_MEDIA] [ORIGINATOR_CANCEL]
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.357430 [DEBUG] mod_hash.c:296 Usage for linskill.XXXXXXXXXXX.co.uk_4274 is now 0
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.357430 [NOTICE] sofia.c:8641 Hangup sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 [CS_EXECUTE] [ORIGINATOR_CANCEL]
00fe5038-76a9-46a5-b4e3-d5abe9ed463a 2021-07-26 20:13:58.357430 [DEBUG] sofia.c:7406 Channel sofia/internal/4241@linskill.XXXXXXXXXXX.co.uk:5060 entering state [terminated][487]
2021-07-26 20:13:54.137433 [WARNING] sofia_reg.c:1795 SIP auth challenge (INVITE) on sofia profile 'internal' for [201@cfedental.XXXXXXXXXXX.co.uk] from ip 185.9.233.165
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_session.c:1736 Session 1160 (sofia/internal/4274@10.0.0.2:5085) Locked, Waiting on external entities
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:611 (sofia/internal/4274@10.0.0.2:5085) State Change CS_REPORTING -> CS_DESTROY
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/4274@10.0.0.2:5085) State REPORTING going to sleep
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:174 sofia/internal/4274@10.0.0.2:5085 Standard REPORTING, cause: NORMAL_TEMPORARY_FAILURE
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/4274@10.0.0.2:5085) State REPORTING
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/4274@10.0.0.2:5085) Running State Change CS_REPORTING (Cur 7 Tot 1161)
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:620 (sofia/internal/4274@10.0.0.2:5085) State Change CS_HANGUP -> CS_REPORTING
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/4274@10.0.0.2:5085) State HANGUP going to sleep
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:60 sofia/internal/4274@10.0.0.2:5085 Standard HANGUP, cause: NORMAL_TEMPORARY_FAILURE
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] mod_sofia.c:453 Channel sofia/internal/4274@10.0.0.2:5085 hanging up, cause: NORMAL_TEMPORARY_FAILURE
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/4274@10.0.0.2:5085) State HANGUP
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:848 (sofia/internal/4274@10.0.0.2:5085) Callstate Change DOWN -> HANGUP
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/4274@10.0.0.2:5085) Running State Change CS_HANGUP (Cur 7 Tot 1161)
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [NOTICE] sofia.c:8641 Hangup sofia/internal/4274@10.0.0.2:5085 [CS_CONSUME_MEDIA] [NORMAL_TEMPORARY_FAILURE]
a8a9a634-106a-4f98-967b-4cd97edb2e60 2021-07-26 20:13:48.797433 [DEBUG] sofia.c:7406 Channel sofia/internal/4274@10.0.0.2:5085 entering state [terminated][503]
 
Andyd358

Andyd358

Member
Aug 23, 2018
260
9
18
55
UK
So turned out it was down to Virgin media blocking Sip traffic. We rasied a tcicket with them, they said it was nothing to do with their routing but then all of a sudden it started working.
 
hfoster

hfoster

Active Member
Jan 28, 2019
684
81
28
34
I suspect that it could be down to virgin media
Click to expand...
I've certainly repeated this line a few times since everyone started taking handsets home with them as of March 2020. I would recommend trying to switch to TCP for the endpoints, or if possible follow the guide for TLS.
 
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