Softphone push registration not terminating on new call

[carl1604]

Good day friends

New to the freeswitch world. I have FusionPBX installed on Debian.

We have purchased a softphone application and it uses push notifications.

Internal SIP Profile:
Softphone register and push server registers as app is closed. Once a call comes in the app opens and reregisters but the PUSH SERVER registration remains and RTP is sent to that registration.
External SIP Profile:
Softphone register but no audio. However when app is closed, PUSH server registers, once call is received, PUSH registration gets terminated, but still no audio.

I have been searching everywhere for SIP profile parameter guides but am at a loss.

 

[Adrian Fretwell]

FusionPBX normally works OK with default configuration for soft phones using a push service. We use several push services, but mostly Bria at present and on an inbound call the phone registers and the push service un-registers as you describe.

I would start looking at issues/solutions with/for your soft phone setup rather than with FusionPBX, for example is the push service actually sending a un-register request (that is a register request with an Expires header set to zero)? When the push service registers, does it provide the correct information in the Contact header? Is your PBX behind a NAT, does the push service need to send keep alives? The list of questions could go on and on...

 

[carl1604]

Hi Adrian,

Thank you for the quick response and really appreciate any help offered.

So the push server register/deregister process works fine with the external profile but not with the internal profile. Internal profile the push server does not deregister.

So based on your comments I suspect i find myself in NAT-hell. Unfortunately as advised I am new to the platform as I am looking to migrate our existing hosted "ASTERISK" servers to fusionpbx as the platform is just so much more accommodating.

So I am trying to resolve any NAT issues first.