Ring group extensions with custom dial strings (MS Teams)

[chrissfoot]

I have my fusionpbx install working nicely with MS Teams direct routing but I'm having an issue with including the teams extensions in ring groups.

The extensions are setup with a custom dial string to bridge to the gateway I have setup for teams but when I include any of these extensions in ring groups they simply don't ring. I've tried the ring group on both simultaneous and enterprise.

I've tried having the extensions set to virtual and detault type and it doesn't make any difference. I don't even see an attempt in sngrep and if I set a ring group to just teams extensions I get 480 Temporarily Unavailable. I can see in the logs that the destination is recognised as a sofia_contact like so:

2024-11-12 15:42:39.685297 91.33% [NOTICE] switch_cpp.cpp:1466 [ring group] destination_prompt: 2024-11-12 15:42:39.685297 91.33% [NOTICE] switch_cpp.cpp:1466 [ring group] destination_timeout: 30 2024-11-12 15:42:39.685297 91.33% [NOTICE] switch_cpp.cpp:1466 [ring group] destination_delay: 0 2024-11-12 15:42:39.685297 91.33% [NOTICE] switch_cpp.cpp:1466 [ring group] destination_number: 1024 2024-11-12 15:42:39.685297 91.33% [NOTICE] switch_cpp.cpp:1466 [ring group] domain_name: blak.pbx.blah.co.uk 2024-11-12 15:42:39.685297 91.33% [NOTICE] switch_cpp.cpp:1466 [ring_group] user_data 1024@blah.pbx.blah.co.uk var forward_user_not_registered_enabled 2024-11-12 15:42:39.685297 91.33% [NOTICE] switch_cpp.cpp:1466 [ring_group] sofia_contact */1024@blah.pbx.blahco.uk

but there's nothing after this until it says that is has executed the last dialplan instruction, hanging up.

Can anyone help?

Thanks

 

[pbxgeek]

You may need a custom dialplan for this instead of using ring groups.

 

[chrissfoot]

You may need a custom dialplan for this instead of using ring groups.

That's unfortunate as at least half of our users are going to be on teams and we have less skilled people setting up the ring groups.