Play MOH from start for every user in a call center queue

[Vaibhav28890]

Hi,

I have a call center queue setup, it's using a custom music on hold (.wav file)

Whenever someone joins the queue they hear the file as expected but it's not from the start, the audio is from somewhere between for example 0:30

I want the audio (music on hold) to start from 0:00 for every user that enters the queue. That's possible??

I really appreciate any help in this topic!

 

[ad5ou]

Music on hold is constantly streaming so there is no way to start from the beginning for any given call.
If you want a specific message played when entering the queue, use a greeting file.