Outbound call using different lines

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albert-g

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Aug 11, 2020
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Hi,
I am trying to find the way for caller to choose which number he will use for outbound external call.
EX. Caller dials number, and then choose outbound number line (it can be physical button on the phone, or maybe some keys, like <number>#1 or <number>#2).
Please advise the ways.
 

DigitalDaz

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Sep 29, 2016
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I have used prefixes in the past, it depends on your dialplan.

For example, a caller wants to use a Danish caller id, he dials the number with a 5 prefix
If he wants Holland, he uses 6 etc, etc.
 
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albert-g

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Aug 11, 2020
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Thanks for reply,
Can you please point how should I do that, I know that every extension have 'Outbound Caller ID Number', and this number is showing in external out calls, and have default Outbound route.
So where / how do I set my different out numbers and explain to extensions to understand the prefixes?
 

DigitalDaz

Administrator
Staff member
Sep 29, 2016
3,070
577
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Thanks for reply,
Can you please point how should I do that, I know that every extension have 'Outbound Caller ID Number', and this number is showing in external out calls, and have default Outbound route.
So where / how do I set my different out numbers and explain to extensions to understand the prefixes?

In the image below you can see where I am matching on numbers beginning 500 then stripping off the 500, then in effective caller ID I set the number I want. That sets an Austrian caller id.

In another dialplan, I have ^600(.*)$ that one sets a callerid for Italy etc.

1603443883032.png
 
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DigitalDaz

Administrator
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Sep 29, 2016
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So the number they want to dial for example is 0035311111111 and my carrier wants it sent 35311111111

If the want to dial using Austrian caller id they dial 50035311111111, if they want Italian they use 60035311111111.
 
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