Hi all.
Thought this thread would be useful. So just some background. I run a MSP and we use a lot of closed source pbx systems such as 3cx and other closed source systems backend being Mitel. We are looking to move all of this in house to a MT system so it's easier to support for my engineers. And they don't have to learn 3 platforms.
We are having to use different systems due to requirements. Some clients just want desk phones others want + teams etc. So we want to use a platform which supports all of this.
I have tested the below MT systems
-Vitalpbx
-thirdlane
-fusionpbx
What are my requirements?
-decent mobile and PC apps
-teams integration by which allowing calls to be made, recieved and transfered via teams.
-easy to make small adjustments.
I spun up all these systems and have the below feedback.
Yealink T46 used for testing
-vitalpbx
Pros
-reletively easy to setup
-guides were really good, good documentation.
-good gui,
-supports teams integration
Cons
-mobile and PC apps are poor look dated
-pricing is confusing due to amount of plugins that are available
-phone templates seemed poor, a typical test I would do is press the voicemail button a provisioned phone. If the phone asks for the voicemail number I would assume the provisioning template isn't tightly integrated into the system. In my opinion things like this should just work.
-Thirdlane
Pros
-supports team integration
-mobile and PC apps are really good and don't have unnecessary features such as video calling.
Cons
-documentation and setup very complex, I wasn't actually able to get it working. Managed to provision a phone but no dial tone. Reg failed.
-supports is behind pay per hour
-gui seems complex
Fusionpbx
Pros
-easy to setup and get basic dial tone and calls working between phones
-templates good T46 provisioned voicemail call number fine automatically
-free to a degree but I am willing to pay
-built in mobile app is good better than vitalpbx mobile app GS wave
Cons
- no consistent mobile or PC apps
- no teams integration
- no ability to just pay for support hours have to commit to annual package.
Believe it or not out of all 3 that I tested. I felt the most confident in fusionpbx because I managed to find workarounds for the features I don't get.
Workarounds
-ringotel apps are good, can use this in conjunction with fusion
-dsiprouter can be used alongside to bridge teams integration
I want to be able to pay for fusion support hours directly and don't mind paying the 100 dollars a month for the documentation. But obviously I don't want to unless I know the product will deliver and I won't have any huge issues.
If you were to start from scratch would you use Dsiprouter and fusionpbx?
Thanks as always. I hope this is helpful.
Thought this thread would be useful. So just some background. I run a MSP and we use a lot of closed source pbx systems such as 3cx and other closed source systems backend being Mitel. We are looking to move all of this in house to a MT system so it's easier to support for my engineers. And they don't have to learn 3 platforms.
We are having to use different systems due to requirements. Some clients just want desk phones others want + teams etc. So we want to use a platform which supports all of this.
I have tested the below MT systems
-Vitalpbx
-thirdlane
-fusionpbx
What are my requirements?
-decent mobile and PC apps
-teams integration by which allowing calls to be made, recieved and transfered via teams.
-easy to make small adjustments.
I spun up all these systems and have the below feedback.
Yealink T46 used for testing
-vitalpbx
Pros
-reletively easy to setup
-guides were really good, good documentation.
-good gui,
-supports teams integration
Cons
-mobile and PC apps are poor look dated
-pricing is confusing due to amount of plugins that are available
-phone templates seemed poor, a typical test I would do is press the voicemail button a provisioned phone. If the phone asks for the voicemail number I would assume the provisioning template isn't tightly integrated into the system. In my opinion things like this should just work.
-Thirdlane
Pros
-supports team integration
-mobile and PC apps are really good and don't have unnecessary features such as video calling.
Cons
-documentation and setup very complex, I wasn't actually able to get it working. Managed to provision a phone but no dial tone. Reg failed.
-supports is behind pay per hour
-gui seems complex
Fusionpbx
Pros
-easy to setup and get basic dial tone and calls working between phones
-templates good T46 provisioned voicemail call number fine automatically
-free to a degree but I am willing to pay
-built in mobile app is good better than vitalpbx mobile app GS wave
Cons
- no consistent mobile or PC apps
- no teams integration
- no ability to just pay for support hours have to commit to annual package.
Believe it or not out of all 3 that I tested. I felt the most confident in fusionpbx because I managed to find workarounds for the features I don't get.
Workarounds
-ringotel apps are good, can use this in conjunction with fusion
-dsiprouter can be used alongside to bridge teams integration
I want to be able to pay for fusion support hours directly and don't mind paying the 100 dollars a month for the documentation. But obviously I don't want to unless I know the product will deliver and I won't have any huge issues.
If you were to start from scratch would you use Dsiprouter and fusionpbx?
Thanks as always. I hope this is helpful.