More than 1 Call Flow

[henryd99]

Hi all,

Current the inbound call is directed to a call flow with 2 destinations, and alters when *88 is dialled. It works well.
What if we want to use more call flows for the same inbound call. So If I have a second call flow, that goes to voicemail, if *89 is pressed.
How can it be set so that the inbound destination alters between call flows, depending on the dial codes of said call flows?

Thanks

 

[hfoster]

You talking about chaining them?

Inbound Call ----> Call Flow 1 -----> Call Flow 2  --> Destination 2
                        |                  |
                        V                  V
                  Destination 1        Voicemail

 

[henryd99]

You talking about chaining them?

Inbound Call ----> Call Flow 1 -----> Call Flow 2  --> Destination 2
                        |                  |
                        V                  V
                  Destination 1        Voicemail

Hi,

Not necessarily unless its the only way to do it.
Here is the scenario:

Inbound call for Destination +441212121212 -> extension 100 - Call flow 1 dial code: *10 -> primary destination Ring group -> etc .....
-> extension 100 - Call flow 1 *10 -> alternate destination Voicemail -> etc....

Inbound call for Destination +441212121212 -> extension 101 - Call flow 2 *11 -> primary destination IVR -> etc .....
-> extension 101 - Call flow 2 *11 -> alternate destination Out of Hours ring group -> etc....

How can I toggle the Destination option to swap between call flow extensions depending on a dial code? This would allow our client to "activate" different modes, which in 3 in total (Flip inbound between extension 100 and 101). Currently call flows can only deal with 2 scenarios A/B. Sorry if my explanation is bad.
Thanks

 

[hfoster]

I'd say stick a call flow in front of extension 100 and 101 surely?

+441212121212 ---> Call Flow 1  --> Extension 100 --> Call Flow 2  --> Destination 1
                        |                                 |
                        |                                  ----> Voicemail 1
                        |
                        ----------> Extension 101 --> Call Flow 3 --> Destination 2
                                                          |
                                                          ----> Voicemail 2