Listening to Voice Mail Greetings

[USA Phoneman]

In our Fusion server, We have a domain , when we access the voice mail via the Voice Mail key, and select "Advanced options 5" When the voice mail asks to CHOOSE a Greeting ( dial 2) the Greeting is played so we can listen to the Greeting or re-record.
We have a different domain, when we go thru the same steps to listen to a Greeting, we do not hear the Greeting. I am sure this is a setting that we have missed, but I do not know where to look or make a change.

Can I ask the Fusion Community for assistance ? We are on 5.0.7

Thanks to all

 

[markjcrane]

Here is a link to documentation that we are working on updating and from there you can see a new screenshot of the dashboard.
- https://docs.fusionpbx.com/en/latest/home/dashboard.html

FusionPBX 5.3 is faster, more secure, more polished, and has fewer bugs than the version you are on. So I recommend upgrading. There is a good chance that the issue is fixed in the latest version.

You should consider upgrading and maybe this would resolve the issue you have on the older version.

Upgrade instructions can be found here.
https://docs.fusionpbx.com/en/latest/advanced/version_upgrade.html

And also can be found after logging into https://www.fusionpbx.com in the documentation.