I have a problem with the configuration of time conditions. Maybe you will be able to help me.
The way to approach is that I have 4 extension numbers such as: 730, 731, 732, and 733. In each number, in the “call recipient group” field, I have “name” set. : CBED.
screen:
Relative to this, I created a time condition named “CBED”, which is as follows:
The issue is that the company works Monday through Friday from 7 am to 9 pm, in turn, on Saturday from 8 am to 4 pm, on Sundays it does not work at all. If the time of calling the number corresponds to the condition the call falls on the number, if not then the call goes to record that the company is no longer working.
That's how it should be according to my philosophy, but it just so happens that it doesn't work. Does anyone have any ideas and is able to help?
Thank you beautifully in advance.
The way to approach is that I have 4 extension numbers such as: 730, 731, 732, and 733. In each number, in the “call recipient group” field, I have “name” set. : CBED.
screen:
Relative to this, I created a time condition named “CBED”, which is as follows:
The issue is that the company works Monday through Friday from 7 am to 9 pm, in turn, on Saturday from 8 am to 4 pm, on Sundays it does not work at all. If the time of calling the number corresponds to the condition the call falls on the number, if not then the call goes to record that the company is no longer working.
That's how it should be according to my philosophy, but it just so happens that it doesn't work. Does anyone have any ideas and is able to help?
Thank you beautifully in advance.