Forwarding a Dialed Number to a Feature Code

[MichaelFTS]

Hi all,

Working on moving a client over to Fusion from Asterisk, and finally hit my roadblock, They currently dial 550 to page from 1 extension to their 11 other extensions, and I'm trying to keep that the same. I've already modified the "page" dialplan to change the feature code from *724 to *550, to keep some consistency, and that works. However I'm trying to remove the * in front of the 550 and just doing so in the "page" dialplan caused my test pages to start failing. So, I've come to a bit of a double-question. Is there a way to remove the * from feature codes so the client can just dial 550 and page? If not, am I able to redirect calls to 550 to *550? I imagine a dialplan could make the latter possible, but I'm still getting my feet wet with Fusion, dialplans especially. Any and all help is appreciated!

 

[ad5ou]

The only reason 550 wouldn't work but *550 does, is if there is a conflict in the dial plan. (other extension, ring group, IVR, etc with the same number)

 

[MichaelFTS]

It's entirely possible there's a hidden 550 somewhere in the dial plan, but I attempted this with several different number combinations and got the same result. *652 will page, but 652 doesn't, for example. I figured it was because something was looking specifically for the *.

That being said, I was able to come up with a working solution. I created extension 550 and have that set to forward to *550. So, 550 is dialed on the phone, the system forwards the call to *550 and they're able to page across all of their phones.