Creatin a feature code to forward inbound calls

[olivier]

Hello,

I would like someone to help me for configuring a feature code that will forward all inbound calls to a external cellphone number.

For exemple:

From extension "200"
Call the feature code: "50" -> all calls that hit one of my did number are forwarded to a external number: "04227...."

We need this in case we are leaving the office and get all inbound calls to a external numbers.

I think this should be possible with dialplan manager

I try with *72 but this prompt for external number everytimes and it's forwarding only the extension

Thanks !

 

[DigitalDaz]

Hello,

I would like someone to help me for configuring a feature code that will forward all inbound calls to a external cellphone number.

For exemple:

From extension "200"
Call the feature code: "50" -> all calls that hit one of my did number are forwarded to a external number: "04227...."

We need this in case we are leaving the office and get all inbound calls to a external numbers.

I think this should be possible with dialplan manager

I try with *72 but this prompt for external number everytimes and it's forwarding only the extension

Thanks !

Hi, you can tackle this with a call flow (Apps/Call Flows). The way I would probably do this for simplicity is to create a dummy extension that has the forwarding number permanently set. You can then use the call flow to switch between the normal destination and the alternate destination.

Give it a go, if you have any problems, come back and give us a shout.

 

[olivier]

Hello,

Thanks for answering DigitalDaz, it seem to work i can switch by using a feature code to "Night mode" and "Day mode" they both have a destination and an alternate destination

Primary destination is a extension with follow me enable to a cellphone number
Secondary desination is a ring group

I also change destination of my DID number to this Call flows

Anyway, i still have a problem, if im set to "Night mode" or "Day mode" im unable to make a call. Call hangup directely

Maybe can you take a look to my logs: https://pastebin.com/MVbWeHVn

Im still trying to make it work

Thanks !

 

[DigitalDaz]

Can you paste a screen shot of your call flow please

 

[olivier]

Hello,

 

[DigitalDaz]

Make the feature code *51 and try that, also your extension being 51 makes me feel a little queezy make that like 5000 or something

 

[DigitalDaz]

You cannot have the feature code and extension the same, that makes them the same and will mess things up.

 

[olivier]

Hello, this seem to work thanks DigitalDaz !!
I think this need to be edited:
http://fusionpbx-docs.readthedocs.io/en/latest/applications/call_flows.html

Extension and feature code are the same and you are right, if both of them are the same it won't work.

Thanks again

Also, in this case if call are forwarded to my dummy extension (wich is a external number) we can see the did number from the pbx, is that possible to see the external number that calling instead?

 

[olivier]

Also, is that possible to add more than 2 alternate destination?

Thanks !

 

[DigitalDaz]

To have more than just the alternate destination, add follow me to the dummy.

 

[olivier]

Thanks digitaldaz for support