CDR Not Updating

[mc6650]

Hello
Weirdly the CDR has stopped updating since Nov 27, 2024. When I refresh the report, I don't see any calls after Nov 27, 2024. Could someone please advise me of how I can see the number? If I look at the log file (Status > Log Viewer) I see the following entry:

bc85eed8-e969-40f9-bdde-6fd5eb704a92 2025-01-21 16:50:59.881036 97.57% [DEBUG] mod_dptools.c:1685 SET sofia/internal/202@azlan.fusionpbx.ca [caller_destination]=[7057346363]

However if I look at the GUI CDR:



From Advanced > Default Settings > CDR



How can I correct this? Thanks in advance for any help that can be provided.

 

[mc6650]

Hello
Weirdly the CDR has stopped updating since Nov 27, 2024. When I refresh the report, I don't see any calls after Nov 27, 2024. Could someone please advise me of how I can see the number? If I look at the log file (Status > Log Viewer) I see the following entry:

bc85eed8-e969-40f9-bdde-6fd5eb704a92 2025-01-21 16:50:59.881036 97.57% [DEBUG] mod_dptools.c:1685 SET sofia/internal/202@azlan.fusionpbx.ca [caller_destination]=[7057346363]

However if I look at the GUI CDR:

View attachment 4522

From Advanced > Default Settings > CDR

View attachment 4523

How can I correct this? Thanks in advance for any help that can be provided.

Hello - does anyone have an idea how I can solve this issue? Thanks.

 

[markjcrane]

What is your version of FusionPBX?

 

[mc6650]

Hi Mark. I'm running version 5.4.0 and I ran the upgrade last night with no change. Thanks.

 

[markjcrane]

I'm using 5.4.0 on the master branch and it's working fine on my system. I even double-checked by updating everything again and then made some test calls. I could fix this likely in 5 or 10 minutes with a phone call and remote desktop. Not sure how to help with it without that.

 

[mc6650]

Thanks Mark for the offer. What is the best way to get a hold of you and set up a time? I'm in the EST zone.

 

[mc6650]

Hi Mark. Is there any update on this issue? Thanks.