Cannot Send Fax [SUBSCRIBER_ABSENT]

[dcitelecom]

My fax server can receive faxes but it can't SEND faxes. Everytime I send a fax it fails and the FreeSWITCH log says:

[WARNING] mod_dptools.c:4401 Can't find user [18884732963@mypbx.com]
[NOTICE] switch_ivr_originate.c:3039 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]
[DEBUG] switch_ivr_originate.c:4035 Originate Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]

Does anyone know how to fix this? I checked the forum and found references to the same problem but none of the posted solutions work for me. What am I doing wrong?

Also, is there no way to simply send a fax via T.38 like in Asterisk/FreePBX?

 

[dcitelecom]

It seems I can only send faxes to extensions on my system. If the number is external I get the [SUBSCRIBER_ABSENT] message. That means there must be a setting somewhere that tells fusionpbx to dial outside numbers for faxes. If someone got this working, please post your info here. Thanks.

 

[mcs3ss2]

Outbound route ?

 

[dcitelecom]

Outbound route ?

I do have various outbound routes available. Is there anything special that needs to be done? I even designated one route as Global since it was mentioned in one of the posts I found. If you got faxing working, can you share your settings. Thanks.

 

[mcs3ss2]

 

[dcitelecom]

Thanks but that is identical with my Fax Server setup. It allows me to receive faxes but I can't send faxes. If I send a fax I get the "Error Cause: 20 [SUBSCRIBER_ABSENT]" message.

 

[dcitelecom]

bump

 

[mcs3ss2]

is your upstream provider operational?
i think you are not sending the dialout in correct format
have you checked outbound route ?
your outboound routes are domain specific or global ?
Whatever fax number you are dialing out, can you dial out that fax number from the phone within the same domain registereds with your pbx?

 

[dcitelecom]

Yes. My outbound routes are working but the fax server is not using them and only allows internal numbers as fax destination
My outbound routes are domain specific for mypbx.com but I also created a global outbound route to try and got the same result
I looked at the log but the info is sparse, even at the highest debug level. I have to say that the log reporting in FreePBX is much better. You can literally see every step that's happening and where it fails. Here it's just the 4 lines below.

2023-03-30 19:00:41.092234 98.90% [DEBUG] switch_ivr_originate.c:2281 Parsing global variables
2023-03-30 19:00:41.112211 98.90% [WARNING] mod_dptools.c:4401 Can't find user [18884732963@mypbx.com]
2023-03-30 19:00:41.112211 98.90% [NOTICE] switch_ivr_originate.c:3039 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]
2023-03-30 19:00:41.112211 98.90% [DEBUG] switch_ivr_originate.c:4035 Originate Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]

 

[mcs3ss2]

if you care to share send me your login via PM
I will check it out
otherwise hangon to the thread and someone will chip-in