Call Recording Query

[bazwalt]

Hi all,

I was wondering if anyone knew a way to allow a user to select an option from an ivr to disable call recording before being connected to an operator/staff member?

Alternately, if I enable call recording by default, how can a staff member disable recording? When I tested dialing *2 during a call, it continued to keep recording.

Any assistance you can provide would be appreciated.

 

[hfoster]

It's *5 and *6 to mask and unmask the recording (silence). You can also use the SIP Record param that some handsets support on DSS keys like on Yealinks, but I find the problem is that they don't start in the 'on' position.

The way I prefer to do it usually is by using different extensions that are recorded or disabled.

 

[bazwalt]

Thanks I will test that out.