Call Centre Help for Simultaneous call limit

[krishan]

Hello Everyone
I need some help for simultaneously call limit, we have a client who have 3 extensions for first 2 calls all phones will ring once we answer 2 calls, we would like to send 3rd call on hold, once any call disconnect call on hold will start ringing on all available phones.
please suggest is there a way to archive this ?

 

[pbxgeek]

Use call center module. It’s designed to that.

 

[krishan]

I tried call centre but didn’t work as expected , I have 3 agents in call centre , when 2 phones goes busy, they want 3 call to go on hold, but since there are 3 agents in call centre 3rd call start ringing on 3rd phone,
I am sorry it’s a strange request from customer its a pizza store because they have only 2 computers to process the order they want only 2 calls to go though at a time, each computer have a desk phone and also have a cordless phone, they don’t need any extrusions or call transfers, I can register 2 phones to same extension if that will solve the problem,

 

[pbxgeek]

If there are 2 computers and 2 phones next to these computers why do we need a third phone to ring if there is no computer for that phone? Call center with 2 agents and third call on hold would work perfectly for this scenario.

i guess you can try one of the agents have two phones then technically all 3 phones will ring.

 

[krishan]

Third phone is a cordless phone they want to keep in the kitchen area, so they have the option to answer the call when they are not around the computer.
Logically I want to treat desk phone and cordless phone as one extension, if we answer call on any one other one shouldn’t ring

 

[pbxgeek]

Yes, try assigning one agent to both of those phones. I usually do a desk phone and an app, but two phones should work, too.

 

[krishan]

Thank you very much for quick reply
It’s allowing only one extension per agent can you check below screenshot, I am doing something wrong ?

 

[pbxgeek]

Create one agent and assign one extension to it. Then, assign that extension to both phones.