freeswitch.org
max-wait-time
Default to 0 to be disabled. Any value are in seconds, and will define the delay before we quit the callcenter application IF the member haven't been answered by an agent. Can be used for sending call in voicemail if wait time is too long.
max-wait-time-with-no-agent
Default to 0 to be disabled. The value is in seconds, and it will define the amount of time the queue has to be empty (without logged agents, on a call or not) before we disconnect all members. This principle protects kicking all members waiting if all agents are logged off by accident.
max-wait-time-with-no-agent-time-reached
Default to 5. Any value are in seconds, and will define the length of time after the max-wait-time-with-no-agent is reached to reject new caller. This allow for kicking caller if no agent are logged in for over 5 seconds, but new caller after that 5 seconds is reached can have a lower limit.
